Communication Skills in Mediation

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Effective communication is at the core of successful mediation. Many people take for granted the role of communication in relationships. Those who strive to become mediators need to approach communication as an area worthy of analysis and practice. Afterall, mediators not only need to use strong communication skills to understand a dispute and to connect to parties; they also need to help the parties to engage in a constructive exchange when their own poor communication skills may be at the heart of the conflict.

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