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Every system has a rhythm, a natural life cycle. If you can understand a system’s rhythm and “go with the flow,” your job of managing that system will be made much easier. The traditional telephony systems that we are now replacing have a natural rhythm, as do the IP Telephony (IPT) systems with which they are being replaced. This chapter is about understanding the life cycle of your enterprise IPT system and harnessing that understanding to increase the success of your implementation as well as your financial rewards—be those rewards direct tactical benefits such as cost savings or indirect, and often elusive, strategic benefits. This chapter is also about squeezing as much use as you possibly can from your existing telephony systems, a move that can make a lot of business sense regardless of your natural desire to discard the old and to start using the shiny new thing.

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