Cancellation and Refund Policy
Last Updated: 8th December, 2017
What is your refund policy?
WizIQ Customer Satisfaction Policy
At WizIQ we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly or Annual Subscriptions. If at anytime during your first 30 days of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and close your account.
We want you to be happy with our service throughout your entire contract, not only the first 30 days. So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the remainder of your contract.
Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
To raise a refund request, fill this form. Our team will reach out to you after reviewing your request.
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to WizIQ Services due to a violation of our Terms of Service.
For questions, please e-mail at firstname.lastname@example.org