Communication - Lexis / Listening

What makes a good communicator? Rank the following factors form 1 to 8 according to their importance. What other factors can you think of that are important for communication? Which words apply to good communicators and which to bad ones? Articulate Coherent Eloquent Fluent Focussed Hesitant Inhibited Extrovert Persuasive Rambling Introvert Responsive Sensitive Succinct Reserved Emotional Arrogant Condescending Snooty Could you think of some Dos & Don’ts for good communicators? Do’s Don’ts Complete this talk by a communication expert with the words from the box. Listen Digress Interrupt Explain Engage Clarify Confuse Ramble Good communicators really _______________ to people and take in what is said. They maintain eye-contact and have a relaxed body language, but they rarely ______________ and stop people talking. If they don’t understand and want to _________________ something they wait for a suitable opportunity. When speaking, effective communicators are good at giving information. They do not ________________ their listener. They state their points clearly. They will avoid technical terms, abbreviations or jargon. If they do need to use unfamiliar terminology, they ________________ by giving an easy to understand example. Furthermore, although they may _______________ and leave the main point to give additional information and details where appropriate, they will not ________________ and lose sight of their main message. Really effective communicators who have the ability to ______________ with colleagues, employees, customers and suppliers are a valuable asset for any business. Listen to the 1st part of the interview with Anuj Khanna. He is the Marketing Manager of “Net Size” which is a marketing agency for mobile media. Try to answer the questions. According to Anuj Khanna: Why have communications improved in recent years? How can they improve in the future? What examples does he give of banks improving communications with customers? Listen to the 2nd part of the interview with Anuj Khanna. What are the consequences of the following communication breakdowns? Which of the following developments in communication does he expect to see in the future? 1 | Page Fluency in the language __________ An extensive vocabulary__________ Being a good listener__________ Physical appearance__________ A sense of humour__________ Grammatical accuracy__________ Not being afraid of making mistakes__________ An awareness of body language__________