THE IMPORTANCE OF CROSS-CULTURAL AWARENESS FOR TODAY’S OPERATIONAL

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Units of Competency – what are they? : Units of Competency are the nationally agreed statements of the skills and knowledge required for the effective performance in a particular or job function. Units of Competency – what are they?

Components of an endorsed unit of competency : Components of an endorsed unit of competency Unit title – provides a broad description of the unit including the content & workplace outcome it represents Unit descriptor – elaborates on the purpose and intent of the unit Employability skills Application of the unit – may indicate various environments, complexities and situations in which the skills & knowledge may be applied

Elements of competency : Elements of competency Describe in terms of outcomes the significant functions and tasks that make up the competency. Need to avoid task lists as this may lead to units of competency which ignore the diversity and complexity of the range of skills and knowledge required in the workplace. Refer to handout of examples p. 16 (Guidelines-UOC_Version22)

Analysing job requirements : Analysing job requirements What communication skills are needed in this job? How are they used in this job? How is reporting conducted…What sorts of reports are written, and who is the audience? What typical problems need to be solved in this workplace? What level of autonomy is involved for these workers? Is teamwork critical to this function?

Performance criteria : Performance criteria Performance criteria are evaluative statements which specify what is to be assessed and the required level of performance . Critical terms can be highlighted by using bold italics. These are then defined in the range statement in order of appearance in the performance criteria.

Range statement : Range statement The range statement functions to: Contextualise the competency Link knowledge and enterprise requirements Provide a focus for assessment

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