Listening

Hearing vs. Listening : Hearing vs. Listening “Was I paying attention?”

Most people tend to be "hard of listening" rather than "hard of hearing." : Most people tend to be "hard of listening" rather than "hard of hearing." The most basic of all human needs is the need to understand and to be understood. The best way to understand people is to listen to them.

Listening Importance : Rojhe 3 Listening Importance Most frequently used communication skill 50% of typical workday spent communicating of this 50%, 45% is spent listening 45% of business person’s salary earned listening Good listeners are perceived as more intelligent save time, energy, and other resources increase chances for advancement and success

Hearing vs. Listening : Rojhe 4 Hearing vs. Listening Hearing is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.

Listening / Hearing : Rojhe 5 Listening / Hearing "Listening" is active. "Hearing" is passive. "Listening," therefore, is an act of will. "Hearing" can simply happen without desire or intention or interest or preference. "Listening" means getting deep in the experience. "Hearing" means never getting beyond the glossy exterior. "Listening" means you tune in specifically for something. "Hearing" means you're listening in part to avoid hearing something Listening" means I know and care about you. "Hearing" means I only care about me and I don't even want to know you.

The Process of Listening : Rojhe 6 The Process of Listening

Types of Listening : Rojhe 7 Types of Listening Appreciative listening Discriminative listening Therapeutic listening Listening for comprehension Critical listening

Appreciative listening : Rojhe 8 Appreciative listening undertaken by people principally concerned with something other than the primary message. come to hear and enjoy a “famous” speaker like to hear a good presenter like to be in the audience on a special occasions

Discriminative listening : Rojhe 9 Discriminative listening Audience is attempting to draw inferences about unstated matters—about what speakers “really” think or believe or feel.

Therapeutic listening : Rojhe 10 Therapeutic listening Audience acts as a sounding board for the speaker as that person attempts to talk through a problem, work out a difficult situation, or express deep emotional stress or confusion More typical of interpersonal than of public communication Special social bonding between speaker and listener occurs; the speaker-audience relationship itself becomes recognized and even celebrated.

Listening for comprehension : Rojhe 11 Listening for comprehension The listener wants to gain additional information or insights being provided by the speaker In a meeting or classroom

Critical listening : Rojhe 12 Critical listening Most sophisticated kind of listening Demands that audience become fully engaged with the message in order not simply to understand it, but to interpret it, judge its strengths and weaknesses, and assign some worth to it

Effective Listening : Rojhe 13 Effective Listening Effective listening requires an understanding that it is not just the speaker's responsibility to make sure he/she is understood. The listener has a major role to play in hearing the complete message.

Ten Commandments of Effective Listening : Rojhe 14 Ten Commandments of Effective Listening Stop talking. Obvious, but not easy. Put the speaker at ease. Create a permissive, supportive climate in which the speaker will feel free to express himself or herself. Show a desire to listen. Act interested and mean it. Remove distractions. External preoccupation is less likely if nothing external is present to preoccupy you. Empathize. Try to experience to some degree the feelings the speaker is experiencing.

Slide 15 : Rojhe 15 Be patient. Give the speaker time to finish; don't interrupt. Hold your temper. Don't let your emotions obstruct your thoughts. Go easy on argument and criticism. Suspend judgment. Ask questions. If things are still unclear when a speaker has finished, ask questions which serve to clarify the intended meanings. Stop talking. In case you missed the first commandment.

Listening Hurdles : Rojhe 16 Listening Hurdles Sin #1: Filtering. This is when a person's mind is sifting through another's words and tuning in only when he or she hears agreement. "yeah, but...“ Sin #2: Second Guessing. imagining someone has hidden motives for saying what they're saying, and (b) trying to figure out what those hidden motives might be. Sin #3: Discounting. This sin occurs when a listener lacks respect for a speaker. simply because they don't like the source. Sin #4: Relating. A Relater is someone who continually finds references from his or her own background and compares them to what the speaker is saying. Sin #5: Rehearsing. This sin blocks much listening as it is simply waiting for the other speaker to finish what he or she is saying so the Rehearser can start talking again. Sin #6: Forecasting. Someone who takes an idea from the speaker and runs light years ahead of the topic at hand is forecasting. Sin #7: Placating. Placating agrees with everything anyone else says, just to avoid conflict.

Obstacles to Effective Listening : Rojhe 17 Obstacles to Effective Listening Physical distractions Physiological distractions Psychological distractions Factual distractions Semantic distractions

Promoting Better Listening : Rojhe 18 Promoting Better Listening Desire to listen. Focus on the message. Listen for main ideas. Understand the speaker’s point of view.

Promoting Better Listening cont. : Rojhe 19 Promoting Better Listening cont. Withhold judgment. Reinforce the message. Provide feedback. Listen with the body. Listen critically.

Doubts & Questions : Rojhe 20 Doubts & Questions