Slide 1 : Rojhe School of Business Management (SU) 1 Communication School of Business Management
Shoolini University of Biotechnology & Management Sciences Rojhe
Slide 2 : Rojhe School of Business Management (SU) 2 Meaning COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND UNDERSTANDING FROM ONE PERSON TO ANOTHER.
COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
. The exchange of thoughts, messages, or the like, as by speech, signals or writing. Communication is shared feelings/shared understanding.
Meaning : Rojhe School of Business Management (SU) 3 Meaning The exchange of thoughts, messages, or the like, as by speech, signals or writing.
To express oneself in such a way that one is readily and clearly understood.
Communication Elements : Rojhe School of Business Management (SU) 4 Communication Elements Communication
The transfer of understanding and meaning
Basic model of communication
Sender
Message
Medium
Receiver
Feedback
The Process : Rojhe School of Business Management (SU) 5 The Process
Essentials : Rojhe School of Business Management (SU) 6 Essentials PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS
Communication is a Series of Experiences of : Rojhe School of Business Management (SU) 7 Communication is a Series of Experiences of
Slide 8 : Rojhe School of Business Management (SU) 8 What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language Verbal – face to face
Written
Electronic
Visual
Audio
Group meetings
Notice boards
Text!
Methods of Communication : Rojhe School of Business Management (SU) 9 Methods of Communication Memo, fax, e-mail, voice mail, letter. Phone call, in-person. Two-Way One-Way Collaborative Team meetings, consulting, consensus, decision making, group problem solving.
Barriers to Communications : Rojhe School of Business Management (SU) 10 Barriers to Communications Physical Barriers
Semantic Barriers
Communication Apprehension
or Anxiety
Status Barriers
Status Barriers
Cultural Barriers
Psychological Barriers
Filtering & Distortion
One Way Flow
Physical Barrier : Physical Barrier Rojhe School of Business Management (SU) 11 whispers, cheers, passing cars or intercom interruptions
Semantic Barriers : Semantic Barriers Rojhe School of Business Management (SU) 12
Communication Apprehension or Anxiety : Communication Apprehension or Anxiety Rojhe School of Business Management (SU) 13
Status Barriers : Status Barriers Rojhe School of Business Management (SU) 14
Gender Barriers : Gender Barriers When a man says he is ready to go out, it means he is ready to go out. When a woman says she is ready to go out, it means she will be ready to go out, as soon as she finds her other earring, finishes putting on her makeup... Rojhe School of Business Management (SU) 15
Gender Barriers : Gender Barriers Rojhe School of Business Management (SU) 16 If a woman is out driving and she finds herself in unfamiliar surroundings, she will stop at a gas station and ask for directions. Men consider this to be a sign of weakness. Men will never stop and ask for directions. Men will drive in a circle for hours, all the while saying things like, "Looks like I've found a new way to get there", and, "I know I'm in the neighborhood. I recognize that store".
Psychological Barriers : Psychological Barriers absorbed in their own thoughts
jumping to conclusions
faking attention
yielding to distractions
overreacting to emotional words
tuning out topics that one considers to be dull Rojhe School of Business Management (SU) 17
Cultural Barriers : Cultural Barriers Rojhe School of Business Management (SU) 18
Filtering & Distortion : Filtering & Distortion Rojhe School of Business Management (SU) 19
One Way Flow : One Way Flow Rojhe School of Business Management (SU) 20
Slide 21 : Rojhe School of Business Management (SU) 21 Doubts & clarifications?