Common Technical Resolutions @ WiZiQ : Common Technical Resolutions @ WiZiQ
Not Able to Launch Class ? : Not Able to Launch Class ? 1. Install the latest version of Flash Player
Download Here :http://get.adobe.com/flashplayer/?promoid=BUIGP
2. Minimum internet speed recommended :
Audio only classes - 512 kbps
Audio & Video classes – 1 mbps
3. Use a Supported Browser
Internet Explorer 6 and above
Mozilla Firefox 3.5 or above
Safari for MAC
Problems with Audio/VideoStreaming ? : Problems with Audio/VideoStreaming ? 1. Select the Allow option before
your enter the class.
Slide 4 : 2. Check your Devices in Virtual Classroom
Slide 5 : 3. Check the Audio/Video Settings in your system.
4. Make sure your audio/video devices are plugged in
before launching the class.
5. Also your audio/video devices should not engaged in
other activities like Skype.
Issues in Content Uploading and Sharing ? : Issues in Content Uploading and Sharing ? Check the supported file formats and size
before uploading the contents
Presentation : ppt,pps,pptx,ppsx : Up to 50 MB
Documents :
doc,docx,jnt,rtf : Up to 20 MB
pdf : Up to 50 MB
Excel : xls,xlsx : Up to 50 MB
Audio : wav,wma,mp3 : Up to 50 MB
Video : mov,avi,mpeg,wmv,mp4 : Up to100 MB
Flash : swf,flv : Up to 50 MB
Slide 7 : Check the status for your content on “My Content “
page.
Choose simple formats to create content.
Audio/video in power point presentations is not
supported.
Avoid uploading heavy files directly from desktop.
How to Expel Audio/Video Latency in Class ? : How to Expel Audio/Video Latency in Class ? Use appropriate internet speed required
Audio only classes - 512 kbps
Audio & Video classes – 1 mbps
While conducting class, avoid downloading applications and using web activities that requires huge bandwidth
Do not transfer the audio/video controls to the attendees if you are facing audio lag in class.
You can also stop sharing your video, this saves bandwidth.
Echo Problems ? : Echo Problems ? Avoid the use of speakers instead use a good quality headsets.
Avoid using inbuilt microphone and webcam microphone.
Not able Share Screen ? : Not able Share Screen ? Check if have the latest version of Java installed in your system
Install Here :http://java.com/en/download/index.jsp
Requires at least 1 mbps of internet speed.
Port 1935 should be opened on your system.
Make sure that you navigate from the class to reach the screen you want to share.
Slide 11 : Check for a supported browser
Internet Explorer 6 or above and Firefox 3.5.0 or above on
Windows OS
Safari 4.0 on MAC
Make sure you are using a laptop or a desktop with
Windows OS or MAC (Linux not supported yet).
Slide 12 : THANK YOU