EFFECTIVE COMMUNICATION AND DELEGATION : EFFECTIVE COMMUNICATION AND DELEGATION Liliana Galeano Tamayo
P&MD
2010 CLASS 2: OGX MEMBERS
Slide 2 : We hear only half of what is said to us, understand only half of that, believe only half of that, and remember only half of that. WATCH THE VIDEO!!!
Communication : Communication Communication is about expressing and conveying your thoughts, feelings, opinions and ideas to another person or persons.
Good communication skills are particularly useful in influencing and negotiating important personal, social or business matters.
EFFECTIVE COMMUNICATION REQUIRES: : EFFECTIVE COMMUNICATION REQUIRES:
ACTIVE LISTENING : ACTIVE LISTENING
ACTIVE LISTENING : ACTIVE LISTENING
Direct, assertiveexpression : Direct, assertiveexpression When expressing yourself, use “I” statements: “You know that’s not right.” “I see it differently than you do.”
BODY LANGUAGE : BODY LANGUAGE Body language includes facial expressions, eye contact and the stance or movements of arms, hands and legs
Conversely, pointing your index finger, wringing your hands, crossing your arms on your chest and casting sideways glances can block effective communication.
MANAGE ANGER : MANAGE ANGER
VISUAL COMMUNICATION : VISUAL COMMUNICATION
DELEGATION : DELEGATION
SUMMARY : SUMMARY Do members of your group feel heard?
Do members of your group have the opportunity to clarify meaning at meetings?
Do you use tools for direct assertive expression?
Do members of your group use the tools for expressing and receiving anger?
Do members of your group listen to understand, give others enough time and space to finish a thought, and listen deeply without the need to fix, rescue, counter, argue or resist?