Radiology Department Performance & Benchmarking????? ?????? ?? ??? ?????? ????????? ????????? : Radiology Department Performance & Benchmarking????? ?????? ?? ??? ?????? ????????? ????????? Nabeel Mishah, BSc.RT, DHCM
Organizational Performance : Organizational Performance Attainment of organizational goals in an efficient and effective manner Tomorrow
Performance Management : A Continuous Communication Process Performance Management To
Provides direction, training, recognition, assessment, motivation, and discipline to achieve objectives.
Slide 4 : Poor Performance Vs. Misconduct Misconduct - Failure to follow workplace rule/policy
Poor Performance - Failure to do job at acceptable level
**Problem employees may exhibit one or both types of behavior
Slide 5 : BBB Feedback is Essential Performance
Expectations Not Met Not Met Met F e e d b a c k Continued Good
Performance Performance
Improves Performance
Remains Poor N o F e e d b a c k Employee Aware
of Good
Performance Employee Aware of
Performance
Deficiencies Employee Unaware
of Performance
Deficiencies Met Employee Unaware
of Good
Performance Performance
Declines
Performance Management Cycle : Performance Management Cycle Performance
Standards Continuous
Feedback Progress
Review Continuous
Feedback Employee
Performance
Review
Performance in Radiology : Performance in Radiology Influenced By:
Performance of Staff Members
Performance of Equipment
Vendor Services
Performance of other hospital units
Performance of Staff Members : Performance of Staff Members Radiologists
Technologists
Nurses
Appointment Clerks
Transcriptionists
Others
Performance of Radiologists : Performance of Radiologists Education
Competency
Experience
Quality of report
Productivity
Report turn around time
Performance of Technologists : Performance of Technologists Education
Competency
Experience
Quality of films
Productivity
Rejection Rate (retake %)
Performance of Nurses : Performance of Nurses Education
Competency
Experience
Quality of work
Productivity
Patient care
Successful IV Cannulation & sedation
Performance of Equipment : Performance of Equipment Quality of image
Safety
Radiation safety
Constancy
Cost effectiveness
Dependability
Vendor Performance : Vendor Performance Warranty
Response time
Service Availability (spare part & labor)
Extended services
PPM
Performance of other Hospital Units : Performance of other Hospital Units Biomed
Support services
Building maintenance
Benchmarking : Benchmarking It is the systematic measurement process by comparing a (process/outcome) in one organization with the (process/outcome) of similar leading organization.
Can be used as a tool to realize some painful facts !
Types of Benchmarking : Types of Benchmarking Internal Benchmarking (Radiologists, Technologists, Modalities, and Units)
External Benchmarking (Competitive)
Functional Benchmarking (Best Practice)
Slide 17 : Productivity
Time
Quality
Satisfaction (patient & staff)
Cost / Expenses
Salary scale What to Benchmark?
Benefits : Benefits Identify key job components
Develop meaningful performance standards
Hire/promote based on expectations of job
Give and receive feedback
Provide recognition
Provide constructive performance reviews
Address development needs
Document and address inadequate performance
Thank You : Thank You