Quality Improvement Tools : Quality Improvement Tools By:
Sami Khan
Quality Specialist KAUH
Contents : Sami Khan Quality Improvement Tools 2 Contents Presentation objectives
Why tools
Some applicable tools
Objective : Objective
Presentation Objectives : Sami Khan Quality Improvement Tools 4 Presentation Objectives To give some examples of tools that can be used in quality management
Why Tools : Why Tools
Why We Need Quality Tools : Sami Khan Quality Improvement Tools 6 Why We Need Quality Tools To Achieve:
Greater efficiencies in the delivery of health care services
Reduce cost
Improve quality
Brainstorming : Brainstorming
Brainstorming : Sami Khan Quality Improvement Tools 8 Brainstorming Is a lively technique that helps a group generate as many ideas as possible in a short time
Useful
To identify the problems
Select alternative
Do strategic planning
Generate ideas
Cause & Effect diagram : Cause & Effect diagram
Cause & Effect diagram : Sami Khan Quality Improvement Tools 10 Cause & Effect diagram Allow a team to identify, explore, and graphically display , increasing detail, all of the possible causes related to the problem to discover its root cause
Affinity Diagram : Affinity Diagram
Affinity Diagram : Sami Khan Quality Improvement Tools 12 Affinity Diagram Is designed to help teams organize large volume of ideas into meaningful groups
Useful
Identify and focus on major issue
Useful at the start of a project
In solution planning
FOCUS-PDCA Methodology : FOCUS-PDCA Methodology
FOCUS-PDCA Methodology : Sami Khan Quality Improvement Tools 14 FOCUS-PDCA Methodology FOCUS
Find - an opportunity for improvement
Organize- a team
Clarify- The current process
Understand- the resources of the problem and the process variation
Select- The improvement
FOCUS-PDCA Methodology : Sami Khan Quality Improvement Tools 15 FOCUS-PDCA Methodology PDCA
Plan
Do
Check
Act
Slide 16 : Sami Khan Quality Improvement Tools 16 Force field Analysis If you focus on restraining forces, not driving forces , this works best
e.g: using index cards for key points may reduce the fear
( may forget what to say )
Control Chart & Interpretation Rules : Sami Khan Quality Improvement Tools 17 Control Chart & Interpretation Rules Special Cause Rule: Point Beyond Control Limit
single point outside control limits is evidence that a special cause is present in the process. Control limits (UCL and LCL) are calculated based on data from the process.
QC Chart : Sami Khan Quality Improvement Tools 18 QC Chart
Run Chart & Interpretation Rules : Sami Khan Quality Improvement Tools 19 Visual tool for highlighting trends that suggest the process process has changed Run Chart & Interpretation Rules
Run Chart & Interpretation Rules : Sami Khan Quality Improvement Tools 20 Outcome Remove special causes Process change Process change Unstable process
Special causes present
Average is too high Stable process
Common cause
variation is high
Average is too high Stable process
Common cause
variation reduced
Average too high Stable process
Common cause
variation low
Average reduced Run Chart & Interpretation Rules
Slide 21 : Sami Khan Quality Improvement Tools 21 Elongated Circle Box Diamond A Connector Document Zigzag Arrow Straight Arrow Shows the starting and ending points of a Process Flow Chart. Any process task. Each box should contain a short description of the task being performed. Any decision point. Each diamond should contain a question that can be answered “yes” or “no”. A small circle with a letter is used to connect one task of a flow chart to another. A transfer (or output) of a hard copy document. Shows an electronic data transfer. Shows direction of process flow.
Slide 22 : Sami Khan Quality Improvement Tools 22
Slide 23 : Sami Khan Quality Improvement Tools 23 Histogram Summarize data from a process that has been collected over a period of time, and graphically present its frequency distribution in bar form
Slide 24 : Sami Khan Quality Improvement Tools 24 Histogram
Slide 25 : Sami Khan Quality Improvement Tools 25 Pareto Char To focus efforts on the problem that offer the greatest potential for improvement by showing their relative frequency in a descending bar graph
Slide 26 : Sami Khan Quality Improvement Tools 26 11. Pareto Chart
Summary : Summary
We have Reviewed : Sami Khan Quality Improvement Tools 28 We have Reviewed The essential concepts of the Quality Management.
Some quality pioneers.
How it will cost your organization if not doing quality work.
Defining your customers
FOCUS-PDCA methodology
Finally understand what quality is after all.
Always Remember: : Sami Khan Quality Improvement Tools 29 Always Remember: We can change our work toward a higher quality all the time and always
A small area quality affects the entire organization
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Thank You : Sami Khan Quality Improvement Tools 30 Thank You Sami Khan
November 2008
ksa_kauh@yahoo.com