Performance Management & Bench Marking

Radiology Department Performance & Benchmarking مستوى الأداء في قسم الأشعة والمقارنة المعيارية Nabeel Mishah, BSc.RT, DHCMOrganizational PerformanceAttainment of organizational goals in an efficient and effective mannerTomorrowA Continuous Communication ProcessPerformance ManagementToProvides direction, training, recognition, assessment, motivation, and discipline to achieve objectives.Poor Performance Vs. Misconduct•Misconduct -Failure to follow workplace rule/policy•Poor Performance -Failure to do job at acceptable level**Problem employees may exhibit one or both types of behavior•BBBFeedback is EssentialPerformance ExpectationsNot MetNot MetMet F e e d b a c k Continued Good PerformancePerformance ImprovesPerformanceRemains PoorN o F e e d b a c kEmployee Awareof Good PerformanceEmployee Aware ofPerformanceDeficienciesEmployee Unaware of PerformanceDeficienciesMet Employee Unaware of GoodPerformancePerformance DeclinesPerformance Management CyclePerformance StandardsContinuousFeedbackProgress ReviewContinuousFeedbackEmployeePerformance Review Performance in RadiologyInfluenced By:•Performance of Staff Members •Performance of Equipment •Performance of Vendor Services•Performance of other hospital unitsPerformance of Staff Members•Radiologists•Technologists•Nurses•Appointment Clerks•Transcriptionists•OthersPerformance of Radiologists•Education•Competency•Experience•Quality of report•Productivity•Report turn around timePerformance of Technologists•Education•Competency•Experience•Quality of films•Productivity•Rejection Rate (retake %)Performance of Nurses•Education•Competency•Experience•Quality of work•Productivity•Patient care•Successful IV lines & sedationPerformance of Equipment•Quality of image•Safety•Radiation safety •Constancy of Service•Cost effectiveness•Dependability & Continuity of careVendor Performance•Warranty•Response time•Service Availability (spare part & labor)•Extended services •PPMPerformance of other Hospital Units•Biomed•Support services•Building maintenanceBenchmarking•It is the systematic measurement process by comparing a (process/outcome) in one organization with the (process/outcome) of similar leading organization. •Can be used as a tool to realize some painful facts ! Types of Benchmarking•Internal Benchmarking (Radiologists, Technologists, Modalities, and Units)•External Benchmarking (Competitive) •Functional Benchmarking (Best Practice)•Productivity•Time•Quality•Satisfaction (patient & staff)•Cost /Expenses•Salary scaleWhat to Benchmark?Benefits•Identify key job components•Develop meaningful performance standards•Hire/promote based on expectations of job•Give and receive feedback•Provide recognition•Provide constructive performance reviews•Address development needs•Document and address inadequate performance Thank You