Practical introduction to Balanced Scorecard : Practical introduction to Balanced Scorecard Practical guide from ideas behind the balanced scorecard conception to the implementation and practical usage
My background in Balanced Scorecard : My background in Balanced Scorecard BSC Designer
People should understand what they are doing and why! : People should understand what they are doing and why!
What is Balanced Scorecard : What is Balanced Scorecard
Balanced Scorecard : Balanced Scorecard Strategy
Design Balanced Scorecard. Practical example. : Design Balanced Scorecard. Practical example. Theoretical background you need to know to design Balanced Scorecard
Design Balanced Scorecard : Design Balanced Scorecard
Weights in Balanced Scorecard : Weights in Balanced Scorecard
Indicators in Balanced Scorecard : Indicators in Balanced Scorecard
Balanced Scorecard: from business goals to indicators : Balanced Scorecard: from business goals to indicators Filling your Balanced Scorecard with indicators – one of the most important part of Balanced Scorecard design.
Company that produce and market “product” : Company that produce and market “product” Now I will guide you how Balanced Scorecard helps company that develop and market some “product”
Typical product is:
You can start filling in balanced scorecard… : You can start filling in balanced scorecard…
But it is better to start with problems that you want to address! : But it is better to start with problems that you want to address!
Addressing “We need listen to our customers” with Balanced Scorecard : Addressing “We need listen to our customers” with Balanced Scorecard How to develop good indicators
What actually “listening to customer” means : What actually “listening to customer” means
Indicators for measuring “listening to our customers” : Indicators for measuring “listening to our customers”
Indicators for measuring “listening to our customers” : Indicators for measuring “listening to our customers”
Indicators for measuring “listening to our customers” : Indicators for measuring “listening to our customers” We don’t need calls – we need results of this calls! We can ask for feedback in 100% of cases, but will not have good ideas! But how can we check if they are good or bad trained?
Improving indicators “listening to our customers”? : Improving indicators “listening to our customers”?
Improving indicators “listening to our customers”? : Improving indicators “listening to our customers”? We are focusing on result We are measuring real impact on ideas for R&D We are finding the best possible way to ask customers for feedback
Critique of indicators : Critique of indicators
Improving indicators “listening to our customers”? : Improving indicators “listening to our customers”?
Addressing “Find sales partner” goal with balanced scorecard : Addressing “Find sales partner” goal with balanced scorecard How to develop good indicators
Thinking about “Find sales partner” problem : Thinking about “Find sales partner” problem
Critique of indicators : Critique of indicators Not clear how to measure it Good if you work in B2B, but not with end-customers It works but too slow, of course if you are not MLM business Sounds good, but need to consider it more seriously
Improve presence in industry events, participate in exhibitions : Improve presence in industry events, participate in exhibitions
What to measure? : What to measure?
What is your situation : What is your situation
Measuring how good your employees sale partnership opportunities : Measuring how good your employees sale partnership opportunities A single indicator won’t work here
I’d suggest to use an indicators with 3 sub indicators:
Now our scorecard looks like : Now our scorecard looks like
Balanced Scorecard Implementation : Balanced Scorecard Implementation Key ideas about Balanced Scorecard implementation. Tools that you need to use.
Implementation of Balanced Scorecard : Implementation of Balanced Scorecard Involving employees in Balanced Scorecard design is the first point where BSC starts to work, you start thinking together with people about what is better to measure and how, drawing to global conclusions about business;
Expected results : Expected results
What tool use to implement : What tool use to implement Balanced Scorecards as a part of large ERP. Good if you have already ERP implemented and you use it; Implementing from scratch is too expensive;
Results of Balanced Scorecard : Results of Balanced Scorecard What results should be achieved and what results do you have?
How will it work? : How will it work?
Checking if it worked for you : Checking if it worked for you
Your questions, please? : Your questions, please?