how to manage Customer care

NJ Customer Care : NJ Customer Care A Step Towards Customer Satisfaction

Customer Service ??? : Customer Service ??? Satisfied Customers today lie at the heart of any successful business … Offering quality customer service today is not a strategy, but a compulsion to survive and grow … Studies show that it costs 7 times more to acquire a new client than to retain an existing customer … To deliver Consistent and Matchless Customer Service Experience Our Objective

Introduction : Introduction NJ Customer Care Department started from 1st October – 2005 Initially we were giving support only to our employees throughout all our branches and now all our NJ Fundz Partners are getting benefits of the same. To Serve Better to our partners and to have a special focus A CENTRALIZED CUSTOMER CARE DEPARTMENT was started. For Better Services to our Partners we have started our Toll Free number: 18002330155 for BSNL\MTNL Subscribers Others can contact on 0261 2400155 between 10:00 AM to 06:00 PM each working day

Nature of Queries : Nature of Queries External Queries for which the Solution is not within the organization, NJ itself has to depend upon the AMC and R&T such queries are considered as External Queries. Internal Queries for which solution is within the organization are considered as internal queries

Types of Queries with Turn Around Time (TAT) : Types of Queries with Turn Around Time (TAT) Brokerage Transaction External Web Related

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