Effective LeadershipLearn to Ask Better Questions : Effective LeadershipLearn to Ask Better Questions
Introduction : Introduction Every leader knows that it is very important to connect honestly with his team.
One way to help foster improved connections is by asking good questions.
Introduction : Introduction Leaders who excel at asking good questions have honed an ability to cut to the heart of the manner in a way that disarms the person being interviewed and opens the door for genuine conversation.
Important : Important Whether they are talking to customers, interviewing job candidates, talking to their bosses, or even questioning staff, executives need to draw people out.
And so often, it is not a matter of what you ask, it is how you ask it.
Be Curious : Be Curious Sadly, some managers feel that being the first and last person to speak is a sign of strength.
Such attitude cuts off information at its source, from the very people (employees, customers, vendors) whom you should trust the most.
Being curious is essential to asking good questions.
Be Open-ended : Be Open-ended Leaders should ask questions that get people to reveal not simply what happened, but also what they were thinking.
Open-ended questions prevent you from making judgments based on assumptions, and can elicit some surprising answers.
Be Engaged : Be Engaged When you ask questions, act like you care.
Show that you are interested with affirmative facial expressions and engaged body language.
This sets up further conversation and gets the individual to reveal information that could be important.
Dig Deeper : Dig Deeper So often executives make the mistake of assuming all is well if they are not hearing bad news.
It may mean employees are afraid to offer up anything but good news.
So when information surfaces in your dialogue, dig for details without straying into recrimination. Get the whole story.
Conclusion : Conclusion Asking good questions, and doing so in spirit of honest information gathering and eventual collaboration, is good practice for leaders.
It cultivates an environment where employees feel comfortable discussing issues that affect both their performance and that of the team.
Slide 10 : Lico Reis Consultoria & LínguasRoberto Lico Reis www.licoreis.com
licoreis@licoreis.com
E-books: www.migre.me/oQ5
Linkedin: www.migre.me/1d9r
Twitter: @licoreis