Telephone Conversations : Telephone Conversations Reception
Useful Phrases : Useful Phrases How can I help?
Can I speak to …, please?
Who’s calling, please?
Please hold
I’ll just put you through
Could I speak to……please?
Who shall I say is calling?
Just a second
I’ll see if he’s in
I’ve got ……..on the phone for you
Hang on a moment
May I ask what it’s about?
Conversation - connecting : Conversation - connecting Michelle: Hello, you’ve reached the marketing department. How can I help?
Male: Yes, can I speak to Rosalind Wilson, please?
Michelle: Who’s calling, please?
Male: It’s Richard Davies here.
Michelle: Certainly. Please hold and I’ll put you through.
Male: Thank you.
Michelle: Hello, marketing. How can I help?
Male: Could I speak to Jason Roberts, please?
Michelle: Certainly. Who shall I say is calling?
Male: My name’s Mike Andrews.
Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on
the phone for you … Okay - I’ll put him through. Hang on a moment, I’m
just putting you through.
Useful phrases for taking messages : Useful phrases for taking messages Can I speak to …, please?
I’m afraid he’s in a meeting
I’m sorry he’s out of the office today
Can I help?
Can you call back later?
Can I take a message?
Could you tell him that…
Can I take your number, please?
Sorry could you say that again?
Could you spell that for me?
I’ll tell him you called
OK, I’ll make sure he gets the message
Conversation - messages : Conversation - messages Claire: Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire: I’m afraid he’s in a meeting at the moment. Can I help?
Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the
meeting?
Claire: In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire: Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews
called and that I’m in the office all day if he could call me back.
Claire: Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire: 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye!
Claire: Goodbye!