Telephone Receptionist Conversations

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Description
Everything a receptionist needs to answer the phone and take messages in English

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Wita Warnita
By: Wita Warnita
753 days 14 hours 4 minutes ago

I need to know how do I say to my boss - when I want to transfer telp call received, together with the secretary of the caller.

Wita Warnita
By: Wita Warnita
753 days 14 hours 4 minutes ago

I need to know how do I say to my boss - when I want to transfer telp call received, together with the secretary of the caller.

Wita Warnita
By: Wita Warnita
753 days 14 hours 4 minutes ago

I need to know how do I say to my boss - when I want to transfer telp call received, together with the secretary of the caller.

tomgeorge
By: tomgeorge
266 days 10 hours 51 minutes ago

I need to know how do I say to my boss - when I want to tell received a client in reception to meet with boss, together with the secretary of the client

tomgeorge
By: englishworks
262 days 6 hours 59 minutes ago

Do you mean that you need to tell your boss that the client and his secretary have arrived for the meeting? If so you can say "Mr X and his secretary are here in reception".

Presentation Transcript Presentation Transcript

Telephone Conversations : Telephone Conversations Reception

Useful Phrases : Useful Phrases How can I help? Can I speak to …, please? Who’s calling, please? Please hold I’ll just put you through Could I speak to……please? Who shall I say is calling? Just a second I’ll see if he’s in I’ve got ……..on the phone for you Hang on a moment May I ask what it’s about?

Conversation - connecting : Conversation - connecting Michelle: Hello, you’ve reached the marketing department. How can I help? Male: Yes, can I speak to Rosalind Wilson, please? Michelle: Who’s calling, please? Male: It’s Richard Davies here. Michelle: Certainly. Please hold and I’ll put you through. Male: Thank you. Michelle: Hello, marketing. How can I help? Male: Could I speak to Jason Roberts, please? Michelle: Certainly. Who shall I say is calling? Male: My name’s Mike Andrews. Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you … Okay - I’ll put him through. Hang on a moment, I’m just putting you through.

Useful phrases for taking messages : Useful phrases for taking messages Can I speak to …, please? I’m afraid he’s in a meeting I’m sorry he’s out of the office today Can I help? Can you call back later? Can I take a message? Could you tell him that… Can I take your number, please? Sorry could you say that again? Could you spell that for me? I’ll tell him you called OK, I’ll make sure he gets the message

Conversation - messages : Conversation - messages Claire: Hello, finance department. Jennifer: Hello, can I speak to Adrian Hopwood, please? Claire: I’m afraid he’s in a meeting at the moment. Can I help? Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the meeting? Claire: In about an hour. Can you call back later? Jennifer: Okay, I’ll do that. Claire: Or can I take a message? Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back. Claire: Can I take your number, please? Jennifer: Yes, it’s 5556872 Claire: 5556872. Okay, I’ll make sure he gets the message. Jennifer: Thanks very much for your help, bye! Claire: Goodbye!

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englishworks
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