ADVANCED COMMUNICATION & PRESENTATION SKILLS : ADVANCED COMMUNICATION & PRESENTATION SKILLS Presented by:
Vincent D’Silva
Content : Content 5 Ps of a Good Presentation
Planning & Organising your Message
Overcoming Stage Fear & Nervousness
Delivering your Presentation with Impact
Voice Modulation & Articulation
Body Language & Non-verbal Communication
Take-off and Touch-down Options
Designing Effective Visual Aids
Handling the Question-Answer Session
Managing Team Presentations
Dealing with a Hostile Audience
Slide3 : Session 1 – identify strengths & challenges
Session 2 – cement changes & improvements
You seek opportunities to practice in the real world Improving your Presentation Style
Course Objectives & Learning Outcomes : Course Objectives & Learning Outcomes Goals:
Discuss what helps & hinders effective presentations
Identify what you should focus on during your presentation
Give you a chance to practice
Expected Outcome:
Get you to think about your optimal presentation style and how you can reach there as quickly as possible
What’s In It For You? : What’s In It For You? If you practice on camera and get 1 on 1 feedback
You can:
Identify and capitalize on your presentation strengths
Understand and address your presentation challenges
Leverage your selling & presentation style and skills
What Do These People Have in Common? : Luciano Pavarotti
Michael Schumacher
Tiger Woods
Jonny Wilkinson
Madonna
What Do These People Have in Common?
Plan, Prepare, Practice : They are all: Rich
Famous
Tops in their field But they still: Plan
Prepare
Practice Before they Perform Plan, Prepare, Practice
Some Typical Presentations : Morning Meetings
Client Pitches
Industry Conferences
Leaving a voicemail
Running a meeting
Briefing the Boss or the Team
Some Typical Presentations These are all
Performances
THE FIVE P’s OF EFFECTIVE PRESENTATIONS : THE FIVE P’s OF EFFECTIVE PRESENTATIONS Plan
Prepare
Practice
Perform
Post-mortem
Slide10 : Great speakers aren’t born,
they are trained
Presenting is a skill developed through experience and training
TEN WORST FEARS : TEN WORST FEARS 1. Public speaking
2. Heights
3. Insects/bugs
4. Financial Problems
5. Deep Water
6. Sickness
7. Death
8. Flying
9. Loneliness
10. Dogs
COPING WITH NERVES : COPING WITH NERVES Fear is natural – convert it into power
Preparation and practice reduces nervousness
Focus on what you are saying, not on audience
Talk to the team as if they are your friends
Have a back-up/disaster recovery plan in place
COMMUNICATION EXCELLENCE : COMMUNICATION EXCELLENCE Types of communication
- Oral
- Written
- Visual
Elements of Oral Communication
- Verbal (7%) The words you use
- Non-verbal (55%) Eyes, Posture, Gestures
- Vocal (38%) Pace, Pitch, Power, Pause
VOICE MODULATION & EMPHASIS : VOICE MODULATION & EMPHASIS Where does this come from?
Have you enjoyed your visit so far?
Profit vs Profitability Competition vs Competitor
Syllables, difference, particularly
Extra ordinary bubbles bouncing on the marmalade
We must change the distribution system this year
I think it is going to rain this afternoon
(angry, bored, seductive, amused, doubtful, impatient)
PLANNING THE PRESENTATION : PLANNING THE PRESENTATION Know the date/time/venue for presentation
Ensure audience physical & mental comfort
Tap information & review opposing ideas
Select key ideas (features & benefits)
Keep it digestible – must/should/could cover
Slide16 : Define Objectives Create Opening Design Close Outline Body Add Facts, Examples, Anecdotes, Statistics, Testimonials Design Visual Aids Create FAQs Mental rehearsal
Dress rehearsal
Time rehearsal Audience Profile Audience
Characteristics How to
DO IT RIGHT FIRST TIME
ORGANISING THE PRESENTATION : ORGANISING THE PRESENTATION Mind-map & brainstorm ideas (Spit/Prune/Polish)
Ensure current material & sound analogies
Sequence: Chronology/Spatial/Problem Solving
Organise thoughts for logical flow of ideas
Use acronyms for impact (KASH, LIST, SMART)
Simplify, Humanise & Sequence data : Simplify, Humanise & Sequence data India has almost a 1000 million people
Last year each of you used about 140 sheets of paper/day
We’ll discuss exchange rates before moving to arbitrage
Let us look at quality & pricing and then distribution rights
I’ll show you the economy model and then the luxury car
Be concise, but not too precise : Be concise, but not too precise Recently we have invested a lot of money in training our sales staff
In the last 167 days, we have invested Rs. 29,75,842 in training our sales staff
Within the last six months, we have invested close to Rs. 30 lakhs in training our sales staff
PRACTICE, PRACTICE, PRACTICE : PRACTICE, PRACTICE, PRACTICE Read speech 5 times but don’t memorise
Talk to yourself & rehearse ideas mentally
Do it with visual aids & in performing clothes
Listen to or view yourself objectively
Test run presentation to check timing
EFFECTIVE DELIVERY : EFFECTIVE DELIVERY Step up with poise, confidence & authority
Present, don’t recite, preach or boast
Be yourself – project enthusiasm/conviction
Avoid false apologies & trite expressions
Use the podium & microphone correctly
TAKING-OFF : TAKING-OFF Use the ‘ATTTA’ formula/check-list
Arouse curiosity with a catchy comment
Tell a humourous story/life incident
Make a controversial statement
Ask a ‘rhetorical’ question
Why are we here? What is the agenda?
What are your credentials? What’s in it for us?
TOUCH-DOWN : TOUCH-DOWN Connect with the lead story
Point out the gain in adopting solution
Appeal for action …let us unite
Use a quotation/provocative question
Have a punch packed last sentence
Slide24 : Tell me,
I’ll forget Show me,
I’ll remember Involve me,
I’ll understand
VISUAL AIDS : RETENTION : VISUAL AIDS : RETENTION After 3 hours After 3 days
Tell 70% 10%
Show 72% 20%
Tell & Show 85% 65%
USING VISUAL AIDS : USING VISUAL AIDS Observe 6x6x6 & 10-300 second rule
Use sentence case, bullets, landscape format
Consistent fonts, type sizes, natural transitions
Transfer numbers into graphs, bar/pie charts
Use related pictures/symbols/cartoons
Select a simple but attractive background
USING VISUAL AIDS : USING VISUAL AIDS Select media that provide comfort & confidence
Prepare professionally – ensure no errors
Cue presentation at start/breaks
Position yourself & use pointer correctly
Check compatibility with equipment used
Duplicate title slide at the end
AIM & STRATEGY : AIM & STRATEGY Market Leader
Global telecommunications market
International alliances
Our aim is to be the market leader in the global telecommunications market. Our strategy for achieving this aim is to enter into international alliances.
USE SELF-STANDING VISUALS : USE SELF-STANDING VISUALS Phase I – Purpose
To develop specifications for implementation
To build prototype system to prove effectiveness
To demonstrate quality and solve problems
USE OF COLOUR : USE OF COLOUR Colour to please, emphasise, differentiate
Use font colour that contrasts with background
Colour for decoration is distracting & annoying.
Don’t change colours for each point
Avoid a different colour for secondary points
Trying to be creative can also be bad
Use of Colour : Use of Colour Red – stimulates emotion
Green – inspires interaction
Yellow – for cheerfulness & hope
Purple – implies mystical quality
Blue – shows calm and conservative
Black – for power & sophistication
Background – Bad : Background – Bad Avoid backgrounds that are distracting or difficult to read from
Always be consistent with the background that you use
Use of Graphics : Use of Graphics Line charts – for trends over time
Bar charts -- for data comparison over time
Pie charts – for relation of parts to whole
Org. charts – for reporting relationships
Slide34 :
Slide35 :
Graphs - Bad : Graphs - Bad
Graphs - Bad : Graphs - Bad
Slide38 :
Slide39 :
Slide40 : Angiogenesis Overview Animate Your Graphics Basement Membrane
WHY ARE QUESTIONS ASKED : WHY ARE QUESTIONS ASKED Obtain additional information
Clarify doubts
Support/appreciate the speaker
Express another point of view
Make an impression on others
HANDLING QUESTIONS : HANDLING QUESTIONS
Envision responding in a positive manner
Be prepared to set the ball rolling
Field questions during the presentation
Repeat, Deflect, Ricochet, Reverse
Don’t belittle : “Your question is not clear”
EXTEMPORE SPEAKING : EXTEMPORE SPEAKING Have a ready attitude of mind
A well read mind is an asset
Limit points you want to make
Think of an example / anecdote
Plan the first & last two sentences
Be positive & optimistic
TEAM PRESENTATIONS : TEAM PRESENTATIONS Have a lead person for holding event
Use everyone’s ideas & decide key messages
Allow plenty of practice together
Provide everyone a meaningful role
Plan to handle disaster scenarios
Clarify choreography – entrance/transitions
Coordinate materials for professionalism
DEALING WITH AN ANGRY AUDIENCE : DEALING WITH AN ANGRY AUDIENCE Acknowledge feelings - Welcome discussion
Don’t take it personally – don’t trigger your anger
Avoid staying super calm - may infuriate people
Summarise hostile opinions to confirm accuracy
Do a reality check – ask if all feel that way
COMMUNICATION & PRESENTATION SKILLS : COMMUNICATION & PRESENTATION SKILLS Vincent D’Silva
Silva Management Services