IS3000: IS for Global Work Teams and Virtual Organizations : IS3000: IS for Global Work Teams and Virtual Organizations Web 2.0 & Technology
Goals for Today : Goals for Today Types of Virtual Organization Technologies
Communication / Coordination / Information / Intelligence
Choice of Suitable Technologies
A/C Control Example : A/C Control Example Time delay between control adjustment and temperature change (demand-supply).
Lack of information on when the change will happen.
Increase/decrease temperature adjustment to “compensate” for the delay.
Increased “swings” ? getting worse with increased delays.
Solution : Solution More information ( ? better communication)
Less time delays ( ? better coordination, better intelligence)
Web 1.0 : Web 1.0 Web 1.0 vs. 2.0
Web 1.0 y Web 2.0 (Intro)
Web 2.0 : Web 2.0 “Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules of success of that new platform” O’Reilly (2006)
Web 2.0 : Web 2.0 Tim O'Reilly at Web 2.0 expo in San Francisco 2008 "Goals“
Power of Web 2.0
Agriculture and New Technologies - Web 2.0 in Africa - Web2forDev
Web 2.0 : Web 2.0 Changing trends in the use of WWW technology and web design
Enhance creativity, information sharing, collaboration and functionality of the Web
Virtual communities, hosted services, such as social-networking sites, video sharing sites, wikis, and blogs.
Technology Impact : Technology Impact 2 Cs and 2 Is
Coordination Communication Information intelligence
Five Technology Capabilities : Five Technology Capabilities Anyplace capability through tele-communication networks.
Anytime capability through databases.
Organizational intelligence through the organization memory (database) and intelligent tools (DSS, ES, EIS).
Monitoring of events at the source through point-of-sale and other sensors.
Virtual Reality through multi-media.
Technology Contribution - Uses : Technology Contribution - Uses Coordination – allow the multiple players within the network to “synchronize” their behaviors.
Communication – enable the partner’s to exchange information.
Information – enable the virtual organization to collect, store, and apply information
Intelligence – enable virtual organization members to act “smarter” than they could otherwise.
Coordination : Coordination
Coordination : Coordination Large projects are broken down into smaller activities.
Activities are dependent on each other.
Output of one is the input of another.
Activities need to be started / completed together.
Project control needs to be maintained.
Feedback needs to be provided and used for control.
Coordination Technologies : Coordination Technologies Generic (user triggers event)
E-mail.
Same-time conferencing tools.
Time Based (time triggers event)
Calendars.
Process Based (process triggers event)
Project management software.
Workflow software.
ERP software (workflow + database).
Micro-coordination technology (sms).
Coordination tools : Coordination tools
Using Trackers to Manage Workflow : Using Trackers to Manage Workflow A tracker is a message (or database entry) that can be assigned to a person in the organization. It is a “ticket”, requiring some action from the recipient. The ticket can be forwarded to others, or it can be closed and a related ticket can be opened. Individuals in the chain of the tracker items can be notified.
Tiki Wiki’s workflow management allows trackers and tasks. Trackers are given to others, tasks are defined for oneself. Both are useful progress, project, or workflow management tools.
MRP (ERP) - Illustration : MRP (ERP) - Illustration Customer Order: 100 Inspiron-7500 Reserve assembly line for 100 x 12min = 20hrs Assign 100 Pentium P4-2.4M from inventory Re-order from Intel Pentium P4-2.4M from inventory Confirm receipt of CPUs Issue payment to Intel (net –2%) Schedule UPS shipment for T+3 days In an ERP system, an event such as a customer order has a similar result as the tracking tickets. The system knows which activities need to be scheduled (e.g., to fill the customer order) and automatically schedules those activities, including payment to suppliers.
Communication : Communication
Communication : Communication Virtual organization members can share information between them.
Consideration of the degrees of separation between communicators (time, distance).
Consideration of the bandwidth and latency constraints.
Task 1. Communication Scenario : Task 1. Communication Scenario Albert has decided to build a small virtual company. Albert’s financial resources are very limited, that is why he chooses a virtual approach.
To work effectively with his suppliers, Albert wants to set up weekly videoconferences with his suppliers, the shipping company, and a local vendor (retailer). The suppliers are located in Ho Chi Minh City (Saigon, Vietnam) and Bangkok, Thailand. The shippers are also in Vietnam and Thailand. The retailer is local (HK). Albert has the following questions:
Can I hold a simultaneous videoconference with all parties (2 suppliers, 2 shippers, retailer).
What type software should I choose?
What bandwidth would I need?
Will it work smoothly – what can I do to improve the performance?
Albert didn’t ask, but … do you think his plan is useful? Explain.
Let’s communicate : Let’s communicate WiZiQ
Bandwidth : Bandwidth ICT communication bandwidth (kbps, Mbps)
Bandwidth: SOHO, virtual worker?
Type of communication possible?
Latency issues – why?
Personal (subjective) communication bandwidth. How much of the sent information is retained by the recipient?
Narrow ? Wide Channel : Narrow ? Wide Channel
Information : Information
Information Repository (Technology) : Information Repository (Technology) Captures the information and knowledge.
Can be accessed and searched easily with good results. (Meaning?)
Conceptual model
User interface
Access rights
Distribution
Technology
Information Repository Choices : Information Repository Choices DB/DBMS
Portal
Wiki
Weblogs
E-mail
Video/audio recording (e.g., tape, disk)
Intelligence : Intelligence
Intelligence : Intelligence Reasoning Systems (AI based), using data mining.
Q&A systems, with answers generated from interaction with other organization members, e.g., via discussion forum.
Decision support systems with models created from analysis of transaction data.
eGovernment: Data mining from Transaction Files : eGovernment: Data mining from Transaction Files Hypothetical profiling example—is there a pattern among those who overstay their visit in Hong Kong?
Intelligence through Business Analytics : Intelligence through Business Analytics Data summary
Exception reporting
Drill-down
Multi-dimensional Analysis
Collective Intelligence Technologies : Collective Intelligence Technologies Let group opinion tell you the right answer. Examples:
“Bread crumbs”
Collective tagging
Search results (page count, search popularity)
“Bread Crumbs” : “Bread Crumbs” What have others done recently? Software allows them to leave “bread crumbs”
Collective Tagging : Collective Tagging
Search Trends : Search Trends
Web 3.0 : Web 3.0 Evolution Web 1.0, Web 2.0 to Web 3.0
Web 3.0, Web 2.0, and Web 1.0
Eric Schmidt, Web 2.0 vs. Web 3.0
Web 3.0 Innovative Semantic Interactions with Spotlets
Task no.2 : Task no.2 List 3 of your favor Web 2.0 applications under the given category (assignment by instructor).
Tell us why you’ve selected them and what are the social impacts that they brought to the society?
Can you identify what they are currently lacking of?
Task no. 3 : Task no. 3 Do you think your proposed Web 2.0 applications can transform to Web 3.0 application successfully?
Could you propose a new one based on the Web 3.0 enhanced capability and what benefits/values it can brings to the organization/society?
IS3000 Wrap-Up : IS3000 Wrap-Up End of Class
Other Resources : Other Resources Swirrl Launched -- A Web 3.0 Wiki
Web 3.0 in medicine
Wikipedia 3.0: The End of Google?
RDF
SPARQL