Lecture and Vocabulary Exam -Module G-Unit 2

Name: Date: September 23, 2009 Lecture Exam - Module G - Unit 2 Multiple Choice Choose the correct answer for each of the following. 1. Which of the following are considered typical duties of a receptionist? a. maintaining a clean and safe environment b. managing any disturbances in the waiting room c. greeting patients d. all of the above 2. What is the systems approach to management? a. telling everyone what to do b. putting all your tasks for the day in order c. organizing the administrative duties by categories to organize the office d. a computer program 3. What is the primary reason to conduct a staff meeting? a. so everyone can have lunch together b. improve communication among everyone c. to discuss complaints d. to improve the office 4. What is hardware on a computer? a. parts of a computer you can see and touch b. the computer programs c. a disk that is hard d. none of the above 5. What is software on a computer? a. parts of a computer you can see and touch b. the computer programs c. a disk that is soft or flexible d. none of the above 6. What techniques can be used on a computer in the office that will ensure confidentiality of patient information? a. do not let patients see other patients medical records b. back up the computer data regularly c. use screen savers and patient passwords d. all of the above 7. What is the primary purpose of the employee evaluation? a. to give the employee a raise b. to reprimand the employee for poor performance c. to provide positive motivation, encouragement, and direction to improve d. all of the above 8. Which one of the following is NOT a guideline for safety in the office? a. walk, never run b. always walk on the right c. keep floors clear and clean d. shoes should not cover the entire foot 9. What does RACE stand for? a. Read, Out loud, to Children, Enthusiastically b. Remove, Activate, Contain or confine, Extinguish c. Run, Activate, Cover, Extinguish d. none of the above 10. “Equipment should be grounded” falls under which safety area? a. radiation safety c. mechanical safety b. electrical safety d. both b & c 11. What is medical waste? a. solid c. radioactive b. infectious d. all of the above 12. Which one of the following is NOT considered administrative equipment? a. computer c. telephone system b. centrifuge d. calculator 13. What is included in an efficient office design? a. temperature c. examination rooms b. furnishings d. all of the above 14. Which of the following are considered patient community resources? a. Computer, videotapes, and journals b. Social service agencies and hospices c. Visiting nurse association and CD-ROMS d. all of the above 15. The primary purpose of the ADA is to a. help the old patients. b. provide a national mandate to eliminate discrimination against individuals with disabilities. c. provide a national mandate to eliminate discrimination against older patients. d. all of the above 16. What is ergonomics? a. a type of math b. science that deals with people’s performance and good health while operating office equipment c. equipment used to eliminate Carpal Tunnel Syndrome d. none of the above True or False Answer True or False for each of the following. 17. A receptionist does not have to deal with medical emergencies. 18. A professional represents careful grooming, good hygiene, and correct dress. 19. If the manager is organized, the office is usually very stressful. 20. The Office Procedure Manual includes information for the employee about the employer-employee relationship. 21. The Employee Policy Manual includes information for the employee about the employer-employee relationship. 22. It is rare that a medical assistant will be asked to assist a physician in writing a paper to be presented to the medical community. 23. Disasters in the medical office include fire, flood, tornado, earthquake, or explosion. 24. Medical Assistants may have to move things, lift, and carry equipment, supplies and sometimes patients. 25. Correct body mechanics cannot prevent injury. Spelling Exam - Module G - Unit 2 Choose the correct answer for each of the following. 1. “_______” refers to the person who has been with the organization longest. a. Seniority c. Colleague b. Honorarium d. Protocol 2. To set someone apart or act with prejudice against a group is: a. protocol c. discriminatory b. draft d. citation 3. A real or imaginary wrong regarded as cause for complaint or resentment is: a. solvent c. citation b. honorarium d. grievance 4. To quote an authority is: a. protocol c. draft b. citation d. seniority 5. A trial period during the early months of employment to see if there is a fit between the employee and the position is also known as a _______________ period. a. citation c. grievance b. probationary d. solvent 6. A fellow member of a profession is a: a. colleague c. citation b. honorarium d. protocol 7. A small payment for a service (for example, a speaking engagement) is a: a. protocol c. honorarium b. seniority d. draft 8. The standard (for example, a ______ for behavior) is: a. seniority c. protocol b. probationary period d. citation 9. Having sufficient assets to pay debts is: a. grievance c. solvent b. draft d. seniority 10. Collecting all materials pertaining to a patient in one file, and grouping this information by category, for example, progress notes and laboratory reports is called: a. collating c. overbooking b. protocol d. demographic 11. Data relating to descriptive information such as age, gender, ethnic background, and education is: a. scheduling system c. collating b. facsimile (fax) d. demographic 12. A ____________ is a designated amount or percentage (for example $10 or 20%) of a bill for medical services or medication that a medical insurance plan requires the patient to pay. a. overbooking c. co-pay b. no-show d. collating 13. A physician’s staff employee, often a medical assistant, who greets and assists patients as they come into the office is a: a. honorarium c. geriatric b. colleague d. receptionist 14. The abbreviation “CPU” means: a. call patient unit c. central processing unit b. central patient unit d. cover patient unit 15. A small computer system designed to be portable, including desktop, laptop notebook, and handheld computers is: a. microcomputer c. microprocessor b. terminal d. monitor 16. The abbreviation “RAM” means: a. random-access movement c. random-auto memory b. read access memory d. random-access memory 17. A small chip that does the work of processing data in a microcomputer is: a. monitor c. software b. microprocessor d. terminal 18. The abbreviation “ROM” means: a. random overdrive memory c. read-only monitor b. read-only memory d. read-onset monitor 19. A reminder or hint to the user that some action must be taken by the user before processing of data can continue is: a. prompt c. disk b. terminal d. monitor 20. The purpose of the “ADA” is to provide “a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities”. “ADA” means: a. American Data Association b. Americans with Disabilities Acts c. Americans with Determination Acts d. Americans with Disabilities Association 21. The science that deals with people’s performance and good health while carrying out job tasks, operating office equipment, and generally interacting in the work environment is: a. caustic c. ergonomics b. parenteral d. vendor 22. ___________ means to require. a. Pathogens c. Grounded b. Mandate d. Inventory 23. A term which means capable of burning or eating away tissue is: a. grounded c. blood borne b. virulent d. caustic 24. A positive or negative state of mind of employees (as regards a feeling of well-being) with relationship to their work or work environment is: a. mandate c. morale b. caustic d. vendor 25. A set or sets of programmed instructions that tell the computer hardware what to do in order to complete the required data processing (also called a program) is: a. software c. main memory b. monitor d. floppy disk