Slide 1 : International English
Communication
Slide 2 : “Anything you can conceive and believe, you can achieve.”
Slide 3 : Functional English
Communication
Thought and Expression
Slide 4 : Requests for Action
Slide 5 : Agreeing:
Sure, ok
I’d be glad to
No problem
Refusing:
I’m sorry, but
I’d really like to help you, but…
+ EXCUSE I wonder if you could possibly…
Would you mind …ing
I wonder if it might be at all possible for you to … Excuse me...
Pardon me…
Miss…
Sir…
Ma’am… Attracting Attention 1 Requesting 2 Agreeing or Refusing 3
Slide 6 : Requests for Action Urgent
Relationship to the listener
Difficulty of the Request
Slide 7 : I hope you don’t mind my asking, but I was wondering if it might be at all possible for you to ….. I would really like to help you out but….
Getting someone’s attention : Getting someone’s attention Excuse me...
Pardon me…
Miss…
Sir…
Ma’am…
Problems : Problems Invoice or documents
Late arrivals
Broken equipment
Cost is too high
Low motivation
Office equipment
Agreeing : Agreeing Sure, ok
I’d be glad to
No problem
Refusing : Refusing I’m sorry, but…
I’d really like to help you, but…
+ EXCUSE