Emotional Intelligence

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About the Class: We educate students with one main objective in mind: their success. What is the measure of success? Is it only a strong scientific mind? No! It was, i IQ alone is no more the measure for success; emotional intelligence, also play a big role in a person's success (Goleman, 1995). The purpose of this study is to see whether there is a relationship between emotional intelligence and success. Do the high achievers have a high emotional intelligence level or isn’t there any relationship between their achievement and their emotional intelligence? Do the low achievers have a low emotional intelligence level or isn’t there any relationship between their achievement and their emotional intelligence either? Building one's Emotional Intelligence has a lifelong impact. And in corporations, the inclusion of Emotional Intelligence in training programs has helped employees cooperate better and motivate more, thereby increasing productivity and profits. About the presenter: Arati Prasad The presenter has over 2 years of experience teaching Organizational Behaviour at the graduate and post-graduate level . She has a flair for teaching with the uniqe combination of both Practical Experience in the field of HR and a expertise knowledge in her subject/Organizational Behaviour.She has done Masters in Organizatioanl Behaviour with distinction and Honors iin Psychology with specxialization in Organizational Behaviour from Delhi University. The instructor will help you to build your self-confidence and self esteem by using Emotional Intelligence as a tool to enhance Management skills and improve the interpersonal skills. The sessions have been designed after through research using international study material and techniques. The objective is to enhance self confidenceand self esteem within you and improve your interpersonal communication mould your weakness into your strength.

Organizational Behaviour

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Emotional IntelligenceBy Arati Prasad : Emotional IntelligenceBy Arati Prasad

WHAT IS EMOTIONAL INTELLIGENCE? : WHAT IS EMOTIONAL INTELLIGENCE? An assortment of noncognitive skills capabilities and competencies that influence a persons ability to succeed in coping with environmental demands and pressures. "Emotional Intelligence is a master aptitude, a capacity that profoundly affects all other abilities, either facilitating or interfering with them."--Daniel Goleman

Importance of EQ : Importance of EQ Studies indicate that IQ attributes only 20% to success while EQ predominantly contributes to 80% If IQ gets you hired, it is EQ that gets you promoted. IQ can give you positional power but EQ can give you Personal Power IQ does not increase after adolescence EQ is largely learned and continues to develop throughout life.

Why Do We Need Emotional Intelligence? : Why Do We Need Emotional Intelligence? Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Center for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn.The key ingredients for this understanding are . Confidence Curiosity Intentionality Self-control Relatedness Capacity to communicate Ability to cooperate

The Assessment of Emotional Intelligence and Competence : The Assessment of Emotional Intelligence and Competence The oldest instrument is Bar-On’s EQ-I , which has been around for over a decade. This self-report instrument originally evolved not out of an occupational context but rather a clinical one A second instrument is the Multifactor Emotional Intelligence Scale. The MEIS is a test of ability rather than a self-report measure. A third instrument is the Emotional Competence Inventory. The ECI is a 360 degree instrumen Another measure that has been promoted commercially is the EQ Map. Although there is some evidence for convergent and divergent validity, the data have been reported in a rather ambiguous fashion. One other measure deserves mention, even though it is less well-known than the others. Schutte, Meatloaf, Hall, Haggerty, Cooper, Golden, & Dornheim have developed a 33-item self-report measure based on Salovey and Mayer’s (1990) early work

INTERPRETATION OF EQ SCORES : INTERPRETATION OF EQ SCORES 285 and above Extremely High 250 to 284 High 176 to 249 Average 141 to 175 Below Average 140 and below Poor (Try some other day)

COMPONENTS OF EQ : COMPONENTS OF EQ PERSONAL COMPETENCE Self Awareness Self Regulation Motivation SOCIAL COMPETENCE Empathy Social Skills

Components of Emotional Intelligence : Components of Emotional Intelligence SELF AWARENESS Emotional Awareness :Recognizing ones emotions and their effects. Accurate Self Assessment :Knowing Ones Strengths and limits Self Confidence:Sureness about one’s self worth and capabilities. SELF REGULATION Self Control :Managing disruptive emotions and impulses. Trustworthiness :Maintaining standards of honesty and integrity Conscientiousness :Taking responsibility for personal performance. Adaptability :Flexibility in handling change. Innovativeness :Being comfortable with and open to novel ideas and new informations. . SELF MOTIVATION Achievement Drive :Striving to improve or meet a standard of excellence. Commitment :Aligning with the goals of the group or organization Initiative :Readiness to act on opportunities. Optimism :Persistence in pursuing goals despite obstacles and setbacks.

Slide 9 : EMPATHY Empathy :Sensing others feelings and perspective , and taking an active interest in their concern. Service Orientation :Anticipating.recognizing,and meeting customers needs. Developing others:Sensing what others need in order to develop and bolsetring their abilities. Leveraging Diversity :Cultivating opportunities throuh diverse people. Political Awareness :Reading a groups emotional current and power relationships. SOCIAL SKILLS Influece :Wielding effective tactics for pursuasion. Communication :Sending clear and convincing messeges Leadership :Inspiring and guiding groups and people Conflict Management :Negotiating and resolving disagreements. Change Analyst :Initiating or managing change. Building Bonds :Nurturing instrumental relationships. Collaboration And Cooperation :Working with others towards shared goals. Team Capabilities :Creating group synergy in pursuing colletive goals.

HIGH EQ LEADS TO POSITVE FEELINGS SUCH AS : HIGH EQ LEADS TO POSITVE FEELINGS SUCH AS Autonomy/Independence/Self-rule Self-awareness Peace Hope Contentment Happiness

LOW EQ LEADS TO UNHAPPINESS : LOW EQ LEADS TO UNHAPPINESS AS SEEN IN THE FEELINGS OF: Anger/ Fear Disappointment Frustration Guilt Failure Emptiness Victimisation Bitterness Dependence Lethargy Loneliness/Depression

ADVANTAGES OF HIGH EQ : ADVANTAGES OF HIGH EQ Improves Interpersonal relationships Enhances decision-making Helps you to take responsibility for yourself Improves the ability to take criticism Enhances listening power Improves communication Helps sustain both mental and physical health

ADVANTAGES OF HIGH EQ (Contd…) : ADVANTAGES OF HIGH EQ (Contd…) Stimulates Motivation Reduces Stress Improves abilities like Memory, Clarity of thinking, Creativity EQ is a primary factor in healthy ageing permitting you to live long and well EQ helps in raising children high on EQ and create loving families

STEPS TO IMPROVE EQ : STEPS TO IMPROVE EQ Regulate your anger and resentment. Avoid the tendency to react immediately. Listen from others perspective. Avoid the tendency to be pre-judgmental. Treat people with respect and dignity - irrespective of their position. Avoid the tendency to be authoritative with others below your level. Accept your mistakes without finding excuses. Differentiate between Argument and Discussion. Offer your view point without being offensive. Try to overcome mindset.

Difference between Discussion and Argument : Difference between Discussion and Argument An Argument throws HEAT; a discussion throws LIGHT. An argument stems from EGO and a CLOSED MIND; a discussion comes from an OPEN MIND. An argument is an exchange of IGNORANCE; a Discussion is an exchange of KNOWLEDGE. An argument is an expression of TEMPER; a discussion is an expression of LOGIC. An argument tries to prove WHO is right; a discussion tries to prove WHAT is right.

Guidelines for Promoting Emotional Intelligence in the Workplace : Guidelines for Promoting Emotional Intelligence in the Workplace A paper chiefly constructed by Cary Cherniss and Daniel Goleman featuring 22 guidelines which represent the best current knowledge relating to the promotion of EQ in the workplace, summarised as: Paving the way Assess the organization's needs Assessing the individual Delivering assessments with care Maximising learning choice Encouraging participation Linking goals and personal values Adjusting individual expectations Assessing readiness and motivation for EQ development