interpersonal skills

Interpersonal Skills : Interpersonal Skills K. Venkata Rao

Contents : Contents A. Definitions and what is interpersonal relations B. Importance of Interpersonal relations C. Develop and maintain cordial public relations with Government offices/Institutions Business partners Service providers Bankers Customers D. What are the uses of maintaining cordial relations

Definition : Definition Interpersonal skills are how people relate to one another Interpersonal skills are those essential skills involved in dealing with and relating to other people, largely on a one-to-one basis An interpersonal relationship is a relatively long-term association between two or more people. This association may be based on emotions like love and liking, regular business interactions, or some other type of social commitment. At workplace – respect will enable to reduce conflict and increase participation or assistance in obtaining information or completing tasks Eg: “Excuse me, are you busy? I have an urgent matter to discuss with you, if you have time at the moment”

Traits : Traits Trust: Mutual trust is a shared belief that you can depend on each other to achieve a common purpose “If you don’t trust people, people will not trust you.” – Lao Tzu “To be trusted is a greater compliment than to be loved.” – George McDonald

Traits …Contd : Traits …Contd Sharing: Sharing important information, especially about oneself Willingness to be influenced Being fair Fulfilling promises Avoiding the abuse of team-members vulnerability

Importance of Interpersonal Skills : Importance of Interpersonal Skills Having positive interpersonal skills increases the productivity in the organization It allows communication to be easy and comfortable Increases the efficiency of the organization Talk to people with precision but with confidence Your preparation in advance stops bad performance

Importance of Interpersonal Skills ..Contd : Importance of Interpersonal Skills ..Contd Your transparency is your first quality Remain in contact with seniors as well as others Never allow any negative thinking to / in your mind Do your business / work with utmost faith and confidence

Ten ways to Improve your Interpersonal Skills : Ten ways to Improve your Interpersonal Skills SMILE: Do your best to be friendly, positive and cheerful attitude about work & life. Simile often. The positive energy you radiate will draw others to you Be Appreciative: Find one positive thing about everyone you work with and let them hear it

Ten ways to Improve your Interpersonal Skills ….Contd : Ten ways to Improve your Interpersonal Skills ….Contd 3. Pay Attention to others: Acknowledge others happy milestones and express concern & sympathy for difficult situations 4. Practice active listening: That means you intend to hear others and understand others’ point of view 5. Bring people together: Treat everyone equally. Avoid telling about others behind their backs. Follow up upon other suggestions or requests

Ten ways to Improve your Interpersonal Skills ….Contd : Ten ways to Improve your Interpersonal Skills ….Contd 6. Resolve Conflicts: Learn to be effective mediator, help fight out differences 7. Communicate Clearly: What you say and how you say - Pay attention to it, avoid misunderstandings 8. Honour Them: Do not afraid to be funny or clever use your sense of humor as an effective tool to lower barriers and gain peoples attention 9. See them from their side – Empathy 10. Do not Complain

Government offices/Institutions : Government offices/Institutions Introduce the organization - its Mission and Vision clearly and effectively Courtesy visit at least once in a month. Maintain good liasion by periodic visits Find out similarities of objectives in both the organization and create common interest Follow protocols and statutory requirements of these organizations

Business Partners : Business Partners Please see that agreement with them is clear without any ambiguity Provide necessary information with in time upon their request Take major decisions after taking feedback/inputs from them Mutual interest and create win win situations Respect timings, be accommodative for small changes

Bankers : Bankers On first visit explain about organization's mission and vision Visit bank at least once in a month as a courtesy visit Don’t send customers to bank on last minutes during disbursements. If it is inevitable inform banker in advance. It should not be the practice Instruct your FX and LSA to behave with banker professionally/decently. Their misbehave will spoil the organization’s reputation Explain about the guidelines of audit to get bank statement weekly which is required to do Bank Reconciliation Statement. Weekly UA should visit bank and bring statement Invite Banker to office during special occasions/ceremonies Give diaries in new year. Exchange presentations on occasions

Customers : Customers A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.

Factors which effects positive relations : Factors which effects positive relations Selfishness Lack of integrity Lack of courtesy Not meeting commitments Self centeredness Arrogance Egoism

What are the uses of maintaining cordial relations : What are the uses of maintaining cordial relations Helps in smooth functioning of Unit operations It increases customer satisfaction as these relations facilitates timely and quality services to our customers We can reduce percentage of customer drop outs We can expand our operations rapidly It keeps organisation’s reputation at high level We can attract funders/investors