Learning is not compulsory... and so is survival! : Recession - Resilient - Retail Learning is not compulsory... and so is survival! Retail Sales
Train-The-Trainer Program
Welcome! : Recession - Resilient - Retail Welcome! Introduction
Indian Retail Industry
The Training opportunity
How will you benefit?
Getting started
Q&A
Feedback
Retail in India : Recession - Resilient - Retail Retail in India
Market Drivers : Recession - Resilient - Retail Market Drivers India is the 4th largest economy in the world
Retailers are targeting 405 mil ‘middle-class’ of our 1.07 bil people
Top 30 mil Indians have a purchasing power of US$ 230 bil
6 million ‘rich’ Indians buy US$ 23.6 bil per year
2.8% of us have an ability to spend US$ 30k per year
Growth : Recession - Resilient - Retail Growth Indian middle class will grow from 22% to 32% of population by 2010
50% of the population are under 25 years of age
Govt is set to spend US$150 bil in next 3 years on infrastructure
Malls to grow from 158 in 2005 to 600 by 2010
114 malls operating with 35 mil sq.ft will grow to 360 malls with 117 mil sq.ft by 2012
Slide 6 : Recession - Resilient - Retail @ 1 Customer Sales Associate for every 300 Sq.ft, India will need 210,000 CSAs in the next 3-years
CSAs earn upto Rs. 18,000/- per month + incentives
Eligibility: +2/PUC finalists / Under Grads with good English proficiency
Large format Retailers are already facing 40 to 60% CSA attrition!
USA employs over 11% of its workforce in Retail
India employs less than 7%! CSAs are in hot demand!
Retail CSAs – Career Path : Recession - Resilient - Retail Retail CSAs – Career Path CSAs grow to
Cashiers
Senior CSAs
Supervisors
Asst. Concept Managers
CSAs start with 6-months probation & on confirmation earn
Uniforms
PF, ESI benefits
Higher Education assistance
Performance linked incentives
CSAs can go abroad to work!
Gulf, Africa & South East Asia
Retail Training : Recession - Resilient - Retail Retail Training
ReTSA™- Retail Training for Sales Associates* : Recession - Resilient - Retail ReTSA™- Retail Training for Sales Associates* Retail Basics
Definitions
Evolution
Formats
CSA
Skills
Job Functions
Performance Measurements
Retail Sales
Customer Profiling
Sales Process
Customer Behavior
Customer Service Retail Operations
Visual Merchandising
POS Basics
Loss Prevention
Soft Skills
Communications
Anger Management
Personal grooming
*Course contents may change without prior notice!
Employed candidates need only the 3-core modules
Product knowledge can be added as customization Your students will be ‘Retail-Ready’ in just 30-hours!
Invest in yourself : Recession - Resilient - Retail Invest in yourself We invite...
Self sponsored candidates &
Company nominees
Individuals may be
Career Aspirants
HR / Training Executives
Sales & Marketing people
Home makers
Recent Retirees
Entrepreneurs
Just 1-hour a day is all you need
Your earning potential : Recession - Resilient - Retail Earn at your own pace!
Your students can learn @ 3-hours every day in classrooms!
You determine the number of students per batch and number of batches per day
Your incomes comes from...
Students’ fees
Rs. 7,500/- per student for full course or
Rs. 4,500/- for 3-core modules
Placement fees from Retail companies
Corporate Training @ Rs. 650/- per hour
You pay a one-time fee to learn
All you earn is for you to keep – no need to share your income with us Your earning potential
All you’ll ever need to succeed : Recession - Resilient - Retail All you’ll ever need to succeed Lesson Slides & Lecture Scripts
Case Studies
Students’ handouts
Extra Reading material
Client Referrals
Discounts on add-on modules
Critical Success Factors : Recession - Resilient - Retail Critical Success Factors Get Trained, to train others
Target Mid-Size Retailers
Secure one or more ‘anchor’ accounts
Colleges that offer +2/PUC are your source of students
Job assurance, key to sustained enrollment
Focus on your city (market geography)
Co-Operate with other training institutions
Find a vocation you love…and you’ll never have to work again! - Confucius : Recession - Resilient - Retail Find a vocation you love…and you’ll never have to work again! - Confucius Enroll Now.