Business Process Management Maturity Framework

Business Process Management Maturity Framework : Business Process Management Maturity Framework ACIS 2005 Doctoral Consortium Tonia de Bruin Tuesday, 29th November 2005

Agenda : Agenda Introduction Research Problem Research Plan Research Methods Model examples © QUT – BPM Research Group 17 August 2007 - Slide 3

Introduction : Introduction Commenced PhD in March 2005 QUT Information Systems – BPM Group Supervisor – Prof Michael Rosemann Assoc Supervisor – Dr Glenn Stewart Business Process Management Maturity Framework © QUT – BPM Research Group 17 August 2007 - Slide 4

Research Problem : Research Problem BPM origins in TQM, BPR, BPE, BPI Need for assessing BPM capability Use of maturity models for assessing organisational capability (CMM) Research Questions: How can an organisation assess its BPM capability? What constitutes a BPM maturity model developed by leveraging existing theories and industry practice? © QUT – BPM Research Group 17 August 2007 - Slide 5

Research Approach : Research Approach Interpretivist Method Multi-method combining Delphi technique with multiple case studies Data Collection Interviews and workshops with embedded survey Data Analysis NVIVO © QUT – BPM Research Group 17 August 2007 - Slide 6

Literature Review : Literature Review Related areas including BPR, BPI, BPE, TQM Understanding previous related fields and lessons learned Maturity Models including CMM, EFQM, MBNQA Understanding shortcomings of existing models Basis for developing BPM model Business Process Management Identification of critical factors for BPM © QUT – BPM Research Group 17 August 2007 - Slide 7

Conceptual BPM Maturity Model : Conceptual BPM Maturity Model © QUT – BPM Research Group 17 August 2007 - Slide 8

Method – Delphi Technique : Method – Delphi Technique Delphi Study with an international expert panel Codification at Babson, TU Eindhoven, QUT One study per factor Definition (level 1) Relevant items (level 2) Weighting of these items Feedback sessions for each factor Approx. 6 weeks per factor/study © QUT – BPM Research Group 17 August 2007 - Slide 9

Populated BPM Maturity Model : Populated BPM Maturity Model © QUT – BPM Research Group 17 August 2007 - Slide 10

Method – Multiple Case Studies : Method – Multiple Case Studies Multiple case studies with 4 organisations 1 serving as pilot site 3 selected on basis of region, sector, industry Three levels of analysis: Factor Level: Interviews with executives Capability Level: Workshop with operational management and staff Embedded survey Document Review © QUT – BPM Research Group 17 August 2007 - Slide 11

Data Analysis : Data Analysis NVIVO Results from case study to validate content of survey instrument © QUT – BPM Research Group 17 August 2007 - Slide 12