Slide1 :
Business Process Management Maturity Framework : Business Process Management Maturity Framework ACIS 2005 Doctoral Consortium
Tonia de Bruin
Tuesday, 29th November 2005
Agenda : Agenda Introduction
Research Problem
Research Plan
Research Methods
Model examples
© QUT – BPM Research Group
17 August 2007 - Slide 3
Introduction : Introduction Commenced PhD in March 2005
QUT Information Systems – BPM Group
Supervisor – Prof Michael Rosemann
Assoc Supervisor – Dr Glenn Stewart
Business Process Management Maturity
Framework
© QUT – BPM Research Group
17 August 2007 - Slide 4
Research Problem : Research Problem BPM origins in TQM, BPR, BPE, BPI
Need for assessing BPM capability
Use of maturity models for assessing organisational capability (CMM)
Research Questions:
How can an organisation assess its BPM capability?
What constitutes a BPM maturity model developed by leveraging existing theories and industry practice?
© QUT – BPM Research Group
17 August 2007 - Slide 5
Research Approach : Research Approach Interpretivist
Method
Multi-method combining Delphi technique with multiple case studies
Data Collection
Interviews and workshops with embedded survey
Data Analysis
NVIVO © QUT – BPM Research Group
17 August 2007 - Slide 6
Literature Review : Literature Review Related areas including BPR, BPI, BPE, TQM
Understanding previous related fields and lessons learned
Maturity Models including CMM, EFQM, MBNQA
Understanding shortcomings of existing models
Basis for developing BPM model
Business Process Management
Identification of critical factors for BPM
© QUT – BPM Research Group
17 August 2007 - Slide 7
Conceptual BPM Maturity Model : Conceptual BPM Maturity Model © QUT – BPM Research Group
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Method – Delphi Technique : Method – Delphi Technique Delphi Study with an international expert panel
Codification at Babson, TU Eindhoven, QUT
One study per factor
Definition (level 1)
Relevant items (level 2)
Weighting of these items
Feedback sessions for each factor
Approx. 6 weeks per factor/study
© QUT – BPM Research Group
17 August 2007 - Slide 9
Populated BPM Maturity Model : Populated BPM Maturity Model © QUT – BPM Research Group
17 August 2007 - Slide 10
Method – Multiple Case Studies : Method – Multiple Case Studies Multiple case studies with 4 organisations
1 serving as pilot site
3 selected on basis of region, sector, industry
Three levels of analysis:
Factor Level:
Interviews with executives
Capability Level:
Workshop with operational management and staff
Embedded survey
Document Review
© QUT – BPM Research Group
17 August 2007 - Slide 11
Data Analysis : Data Analysis NVIVO
Results from case study to validate content of survey instrument
© QUT – BPM Research Group
17 August 2007 - Slide 12