Introduction to Management : Introduction to Management Edward Cleary
www.clearyonline.com
Edward@Clearyonline.com
About your instructor : Edward Cleary - 2009 2 About your instructor Over 12 years working various Human Resource Management roles in companies ranging from small non-profit organizations to Fortune 100 companies
Education includes a B.S. in Management of Human Resources and a M.S. in Adult Education
Slide 3 : Chat box List of Participants Whiteboard tools
Please respond using the CHAT function: : Edward Cleary - 2009 4 Please respond using the CHAT function: When you use the chat function, your login name appears. Please tell us where are you joining us from (what town/city)?
Please respond using the CHAT function: : Edward Cleary - 2009 5 Please respond using the CHAT function: What do you hope to get out of this class?
What we will cover : Edward Cleary - 2009 6 What we will cover Session One
The Role of Manager
Session Two & Three
Common Challenges
Tips and Techniques
Session Four
Developing Management Skills
Management : Edward Cleary - 2009 7 Management As defined by the American Heritage Dictionary:
The act, manner, or practice of managing, supervising, or controlling
The work of management : Edward Cleary - 2009 8 The work of management Peter Drucker (1902 – 2005) is widely considered the father of “modern management”.
Let’s look at a few quotes from his lectures and writings to get an understanding of what management is.
Great Quotes from Peter Drucker : Edward Cleary - 2009 9 Great Quotes from Peter Drucker "So much of what we call management consists of making it difficult for people to work."
Great Quotes from Peter Drucker : Edward Cleary - 2009 10 Great Quotes from Peter Drucker "The productivity of work is not the responsibility of the worker but of the manager."
Great Quotes from Peter Drucker : Edward Cleary - 2009 11 Great Quotes from Peter Drucker “Rank does not confer privilege or give power. It imposes responsibility.”
Being a Manager : Edward Cleary - 2009 12 Being a Manager Often requires one to apply TECHNICAL EXPERTISE in order to to focus others to complete work.
It cannot be done on ‘auto-pilot’.
Responsibility of Management : Edward Cleary - 2009 13 Responsibility of Management Align individual task and objectives with overall company objectives
Make decisions
Solve problems
Judge performance and apply consequence
DELIVER RESULTS
Leadership v. Management : Edward Cleary - 2009 14 Leadership v. Management Brainstorming activity:
Using text function on the whiteboard list the things that come to your mind about leadership and the things that come to mind about leadership – type your responses in the appropriate box
Leadership v. Management : Edward Cleary - 2009 15 Leadership v. Management Management
Manager Job Description : Edward Cleary - 2009 16 Manager Job Description SUMMARY OF DUTIES
Manage the operational and fiscal activities of the department. Plan and develop systems and procedures to improve the operating quality and efficiency of the department. Supervise staff in accordance with company policies and procedures. Responsible for hiring, training, and coaching employees.
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Manager Job Description : Edward Cleary - 2009 17 Manager Job Description PRIMARY RESPONSIBILITIES
Manage the operational and fiscal activities of the department to include: staffing levels, budgets, and financial goals.
Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
Coordinate and implement solutions from process analysis and general department projects.
Direct staff in the development, analysis, and preparation of reports.
Supervise staff in accordance with company policies and procedures.
Conduct interviews, hire new staff, and provide employee orientation.
Coach and provide career development advice to staff.
Establish employee goals and conduct employee performance reviews.
Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
Assist staff to resolve complex or out of policy operation problems.
Coordinate with Human Resources for appropriate staffing levels.
Schedule and conduct department meetings.
Responsible to meet department productivity and quality goals.
Communicate with Supervisors, Managers, and Vice Presidents on Department operations.
Complete human resource paperwork.
Other duties as assigned.
Manager Job Description : Edward Cleary - 2009 18 Manager Job Description KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Knowledge of office processes, procedures, and technology. Experience in supervising project and team activities. Ability to read and interpret accounting and financial reports. This is normally acquired through a combination of the completion of a Bachelor's Degree in Business Administration and three to five years of office experience which includes supervisory responsibility.
Work requires willingness to work a flexible schedule.
Legal Aspect of Management : Edward Cleary - 2009 19 Legal Aspect of Management In the United States, managers are considered ‘principles’ in the organization. This means they are considered as the organization
Legal Aspect of Management : Edward Cleary - 2009 20 Legal Aspect of Management The people who receive direction from and are subject to supervision from managers are ‘agents’. This means they have been hired by the company to execute on objectives/
Challenges : Edward Cleary - 2009 21 Challenges Brainstorming activity:
Using text function on the whiteboard list the things that you think are typical challenges new managers will face.
Next Class : Edward Cleary - 2009 22 Next Class Review challenges and explore tips and techniques for minimizing the challenges.
“See” you next Thursday @ 7:00 p.m. EST.