Operations Management

Operations’ Management : Operations’ Management The difference between doing and managing

Objectives : Objectives To understand better the LCP role in the operation development To understand key factors of the programs To have inputs on how to ask the right questions

Warning and Challenge : Warning and Challenge Maybe at the end, you’re going to think “ok, nothing new” Look at the subtlety Apply properly and constantly the tools, and it’s gonna make a huge difference

Operation Management : Operation Management PLAN Track GAP Coach

EB Meeting Role : EB Meeting Role How to run a proper EB Meeting? EB Meeting is about DECISION, not pure evaluation Strategy Connection Must have clear next steps (5W2H)

PowerPoint Presentation :

OGX GCDP : OGX GCDP OGX never stops (pipeline creation) Strategies are almost always the same, what varies is the tatics and implementation

PowerPoint Presentation : Branding and Value Supply and Demand Building Capacity

GCDP ICX : GCDP ICX It’s all about Opportunities Understand your market Be strict with the tracking (it’s a daily effort) Innovate on the way you run the Operation

PowerPoint Presentation : Value Added Propositions Market and Stakeholders Understanding Timeline Supply and Demand Cycle Management Full delivery tracking

GIP ICX : GIP ICX It’s all about Sales Force Value Added Tracking Quality of the Team

GIP OGX : GIP OGX Know your Market, know what Sells Focus, instead of spreading

TMP/TLP : TMP/TLP It’s a program that has clear connection with the other ones Linear Growth together with the others Who brings the results to the LC? Members or the EB? Where are our resources allocated?

PowerPoint Presentation : Our HR and Talent Planning meet our needs? How can we better balance the Organizational Structure? How to push the learning curve? Are the minimums being followed by every area? Do we have a pipeline and portflolio management?

PowerPoint Presentation : Education TMP/TLP GIP/GCDP

Common Questions : Common Questions Open questions (no Y/N questions) What was planned for the week? Achieved or not? (ok, this one can be Y/N) Why? What can we do to solve it?

Key Factors for a great Management : Key Factors for a great Management Indicators and KPIs Plan Track Constantly Effective EB Meeting Gestão à Vista

PowerPoint Presentation : You don’t have to be a specialist, but have in mind the CSFs of the programs The LCP is a facilitator, make it easier for your EB to get to the conclusions New need for a new era: you can’t stop one operation to focus in another one Example

Thank you! : Thank you!