CONFLICT RESOLUTION : CONFLICT RESOLUTION
CONFLICT RESOLUTION : CONFLICT RESOLUTION RECOGNIZE THE CONFLICT
DISFUSING THE TIME BOMB - HOW IS IT DONE?
SHARPEN YOUR SKILLS - WHAT SKILLS ARE NEEDED?
WHAT IS CONFLICT? : WHAT IS CONFLICT? DIRECT OPPOSITION, A CLASH OR DISAGREEMENT BETWEEN PEOPLE
CONFLIFTS ARE EXPERIENCED AT HOME, WORK, SOCIAL RECREATION AND OFFICIATING A CONTEST
AS LONG AS YOU HAVE PEOPLE DEALING WITH PEOPLE, MAKING DECISIONS OR MEETING DEADLINES - YOU WILL HAVE CONFLICT
What Types of Conflict? : What Types of Conflict? Pre-existing (carry over from previous contest)
Spontaneous Reaction - reaction in a critical time in the contest
Cumulative Response - series of calls or bad breaks that do not favor one team
RESOLVING CONFLICT : RESOLVING CONFLICT FOR YEARS PEOPLE IN AUTHORITY JUST TOLD OTHERS WHAT TO DO
NOW, PEOPLE WANT TO BE HEARD AND HAVE A SAY IN WHAT IS HAPPENING
THEREFORE, COMMUNICATION BECOMES VERY IMPORTANT IN RESOLVING CONFLICT
RESOLVING CONFLICT : RESOLVING CONFLICT APPROACH THE CONFLICT COLLABORATIVELY - WORK WITH COACHES AND/OR YOUR PARTNER(S)
SIMPLE COMMUNICATION IS AT THE HEART OF CONFLICT RESOLUTION
WITH EVERY CONFLICT - IT’S A MATTER OF LISTENING AND SEEKING TO UNDERSTAND THE PROBLEM
MUST BE DONE WITHIN THE FRAMEWORK OF THE CONTEST
LEVELS OF CONFLICT : LEVELS OF CONFLICT INFORMAL - MORE OFTEN HANDLED QUICKLY, LESS NOTICEABLE BY OTHERS - QUICK COMMENTS TO COACHES AND PARTICIPANTS
FORMAL - NEEDS MORE ATTENTION MORE SKILLS NECESSARY TO RESOLVE OR UNDERSTAND WHAT THE COACH, PLAYER OR OFFICIAL HAS HEARD OR SEEN
KEY COMPONENTS IN RESOLVING CONFLICT : KEY COMPONENTS IN RESOLVING CONFLICT GREAT LISTENING SKILLS
FLEXIBILITY
WILLINGNESS TO CHANGE
AGREE TO DISAGREE
LISTENING SKILLS : LISTENING SKILLS MAINTAIN EYE CONTACT
DO NOT INTERRUPT - LET THEM FINISH
GOOD POSTURE - MAINTAIN A NON-THREATENING POSTION
MENTALLY REHEARSE SITUATIONS YOU MIGHT BECOME EMOTIONAL IN
FLEXIBILITY : FLEXIBILITY BE ABLE TO ADJUST TO ANY SITUATION
DO NOT TRY TO HANDLE THE SITUATION ALONE - USE YOUR PARTNER(S)
UNDERSTAND YOU ARE NOT GOING TO PLEASE EVERYONE - AGREE TO DISAGREE - THIS IS A TWO WAY STREET, BUT THE OFFICIAL HAS FINAL SAY
WILLINGNESS TO CHANGE : WILLINGNESS TO CHANGE GET THE CALL RIGHT - USE YOUR PARTNER(S)
IF CHANGE IS NECESSARY - MAKE THE CHANGE
SUPPORT YOUR PARTNER(S) - YOU ARE A TEAM
UNDERSTAND THE PSYCHOLOGY OF COACHES AND WHAT MOTIVATES THEM - COMMUNICATE WITH THEM - KNOW YOUR COACH
DEFUSING THE SITUATION : DEFUSING THE SITUATION INFORMAL CONFLICTS:
NORMAL CONTEST SITUATIONS WILL NOT BE STOPPED
USE VISUAL ACKNOWLEDGMENT WITH COACH OR PARTICIPANTS
DIRECT EYE CONTACT OR USE CAUTION SIGN.
INFORMAL CONFLICT : INFORMAL CONFLICT USE SHORT VERBAL EXPLANATION
“I HEAR YOU, I WILL WATCH FOR THAT”
“I SAW IT DIFFERNTLY THAN THAT”
USE HUMOR ONLY WHEN APPROPRIATE - TIMING IS OF THE UTMOST IMPORTANCE WITH HUMOR
MOST OF ALL - KNOW YOUR AUDIENCE
FORMAL CONFLICT : FORMAL CONFLICT CONTEST WILL TEMPORARILY BE STOPPED
YOU WILL BE DIRECTLY CONFRONTED BY THE COACH. YOU MUST EVALUATE COACH’S DEGREE OF INTENSITY. LISTEN, BE FLEXIBLE, EVALUATE THE SITUATION AND MAKE CHANGE IF NECESSARY
HELP YOUR PARTNER WITH POSITVE INFORMATION - LET PARTNER MAKE THE CALL
FORMAL CONFLICT : FORMAL CONFLICT DEFUSE THE SITUATION - DO NOT ABUSE IT - GET EVERYONE CALMED DOWN IF POSSIBLE
ESTABLISH YOUR COMFORT ZONE AND AVOID LETTING A COACH INTO YOUR ZONE OF COMFORT
DO NOT LOSE YOUR COMPOSURE - THIS IS INEXCUSABLE
FORMAL CONFLICT : FORMAL CONFLICT ALWAYS DISPLAY PROPER PHYSICAL DEMEANOR
GOOD EYE CONTACT
PROPER POSTURE
LISTEN RATHER THAN CHALLENGE
GIVE QUICK PRECISE EXPLANATION AND MOVE FORWARD
FORMAL CONFLICT : FORMAL CONFLICT CLOSE THE SITUATION AS RAPIDLY AS POSSIBLE
YOU CAN USE THE FOLLOWING: “COACH, I SAW IT DIFFERENTLY THAN THAT”
“WE NEED TO GET BACK TO THE CONTEST”
REMEMBER DEFUSE RATHER THAN ABUSE
FORMAL CONFLICT : FORMAL CONFLICT IF CONFLICT CONTINUES, GIVE THEM ONE LAST FORMAL WARNING - OR ADMINISTER YELLOW CARD IN VOLLEYBALL
IF CONFLICT CONTINUES, ADMINISTER THE APPROPRIATE PENALTY AND RESTART THE CONTEST AS SOON AS POSSIBLE
SERVE AS BUFFER FOR YOUR PARTNER
NECESSARY CHANGE : NECESSARY CHANGE IF THE OFFICIAL IS IN ERROR, MAKE THE NECESSARY CHANGE
EXPLAIN TO THE OPPOSING COACH AND CAPTAIN(S) THE SITUATION AND THE CHANGE
GET THE CONTEST STARTED AS QUICKLY AS POSSIBLE
REVIEW : REVIEW KEEP ONE’S COMPOSURE
EVALUATE THE CONFLICT
ESTABLISH YOUR COMFORT ZONE
MUST HAVE GOOD LISTENING SKILLS, BE FLEXIBLE AND A WILLINGNESS TO CHANGE IF WRONG
USE SIMPLE COMMUNICATION TO KEEP A SITUATION FROM ESCALATING
REVIEW : REVIEW REVIEW CONCERNS TO SEE IF CHANGE IS NECESSARY
USE YOUR PARTNER(S) AS MUCH AS POSSIBLE
APPROACH A PROBLEM COLLABORATIVELY
ADMINISTER PENALTY IF NECESSARY - GET CONTEST STARTED AS SOON AS POSSIBLE