Summary of Listening Skills

SUMMARYAbility to listen effectively has emerged as the most strategic skill for managers and leaders. Most people are pleased when they are listened to rather than when they are talked to. Also the less a person talks, the more others like to listen to him.Most of us are poor listeners as listening skills are not taught in high schools or even management institutes. Everyone should listen more, have better retention and memory. Hearing perceives only the sounds and not their meaning whereas listening leads to better understanding. The process of listening entails sensing, interpreting, evaluating, remembering and responding. Based on purpose, interaction and feedback, listening is classified in to content listening, critical listening and active / empathetic listening. Of these the most critical is active / empathetic listening as it requires greater self-control and discipline. Barriers to good listening can originate from environmental, physiological, psychological, linguistic and socio-cultural factors. Nevertheless, listening skills can be improved by preparing for listening, following basic rules for good listening and practicing regularly.Students should become familiar with the typical patterns of poor listeners so that they can make conscious efforts to assimilate leader-like traits. Taking down notes while listening and imbibing the commandment for good listening will guide the budding managers and leaders in becoming good listeners.7.13KEYWORDS(1)Hearing – It is the process of becoming aware of the sound waves especially through the stimulation of auditory nerves of the ears.(2)Listening – It is the conscious effort to hear closely, giving heed and taking advice.(3)Understanding – It is the process of getting or perceiving the meaning, implication and inference. It implies comprehending the nature, character and feelings. (4)Sensing – It is the ability of five human senses and the brain to receive and react to stimuli. It is feeling, impression, perception and recognition of things or happenings.(5)Responding – It is the process of acting in return for answering, replying and reacting.(6)Empathy – It is the projection of own personality in to the personality of others. It is an intellectual identification with another person to understand his emotions and responses.