How to talk to a customer service rep at a bank and understand them

Part 1: Voice Message System Welcome to Wells Fargo. To access your account press 1. To apply for a loan or open an account press 2. For account verification or demands press 3. Or for a banker press 0. To help us your call enter your account number then #(pound). Please hold while your call is transferred. Your call may be monitored or recorded to insure quality customer service. Part 2: O=Operator 1 E=Eric O: Wells Fargo. Nicky. How can I help you? E: Um, I… O: Caller, ? E: Oh, yeh…can you hear me? O: Yes, now I can hear you. ? E: Um, I want to change the account that my mortgage payment is being drafted from, Um and I bank at WAMU so I don’t have online access for the Wells Fargo account. I really don’t even know what the account number is because I don’t really mess with it so… O: Yea, you have it just to automatically. E: Yeh. O: Ok, What I can actually do is I need to you that department that way they can make sure and just everything to a different account. There’s going to be they have to . Um, Do you mind if I and I can a specialist for you. E: Uh, no, that sounds fine. O: Ok, It will be . I’m going to and I’m going to right now. It will be . Part 3: O=Operator 2 E=Eric O: Wells Fargo Home Mortgage. Wosetta. ? E: Um, the bank account that my mortgage is being . from…my mortgage payment. O: Ok, I can help you with that. your loan number? E: Uh, , my social security number. O: last four of the social? E: - - - . O: And your last name? E: Gabriel O: G-A-B-R-I-E-L? E: Yes O: Your first name? E: Eric O: E-R-I-C? E: Yes O: Thank you. you’re far away Eric. ? E: Yes I am. O: because there is a short silence before you respond so…ha, ha. E: Yea, I understand. I’ll try to be regimented about my responses. O: Ha, ha, no, , . Are you…the property is in Portland, Oregon, is that correct? E: . O: Ok, one moment. Are we changing the and account number? E: Ah, yes, start in December. O: Your information is still downloading so here. Ok, It’s not telling me when we took out the last payment because the system is still downloading . I can take the information and update it effective with your December payment. E: Ok, . Uh, the new routing number…? O: Yea. E: Ok, the routing number is and the account number is . O: Ok, . The routing number was . E: Correct. O: The account number is . E: . O: And bank? E: Washington Mutual, maybe Chase now. now. O: Alright, update it with your December payment and we’ll a confirmation letter to your mailing address. E: Ok. O: Alright, tonight? E: Uh, no, . . O: Alright, I appreciate… Your welcome Eric. Have a good night. E: Yea, you too.