Retail Shop Management

Retail Shop Management : Retail Shop Management Beginner to Intermediate Level English Learners Basic vocabulary and structures With additional links

Slide 2 : HELP!!! I need help! Please! Please will someone ------- me? I can’t s-------. What’s happening? That man needs help. 6 7 Can he swim? No, he can’t. He really can’t swim. 8 Let’s help him. 9 1 2 3 4 5 Can you speak English? OK Let me help you! Help me!

Slide 3 : Supermarket baskets trolley shelf/shelves Shop/store groceries/food goods/products freezer unit aisle pack/packet bottle display case lighting can/tin customer/shopper This is a supermarket. It’s a retail outlet. It’s a big shop selling a big range of things. This is a ?????? Is this a….? Yes it is/No it isn’t It ’s a…… They’re…….. What is there in this shop? There’s a….. There are some…. There’s some….Is there any..? What have you got in the bag? http://www.real-english.com/reo/23/unit23.html

Slide 4 : 1   a glass of milk 2   a   of soap 3   a  of bread 4   a  of toothpaste 5   a  of honey 6   a  of gloves 7   a  of peas 8   a  of flowers 9   a  of soup 10   a  of paper 11   a  of tea 12   a  of sweets 13   a  of wine 14   a  of chocolates 15   a  of biscuits 16   a  of ham QUANTIFIERS This is These are That’s Those are

Slide 5 : Warehouse/depot lorry/truck delivery Wholesale or retail? Wholesaler/distributor What ’s happening?/What’s going on? The truck is making a delivery. Is the truck loading up at the warehouse? No it isn’t. The lorry is unloading The men are unloading the truck The men are working Are the men working hard? Yes, they are. Are the men drinking coffee? No, they ‘re not./ No, they aren’t. man men workmen What time is the delivery? It’s at 10 past 10 in the morning Is it late? No it’s not. It’s on time. 7:15 It’s early! What’s the time now? Is it time for a coffee? Yes, let’s take a coffee break! Where are you going? http://www.real-english.com/reo/20/unit20.html A driver retailer

Slide 6 : Monday    Tuesday    Wednesday    Thursday    Friday    Saturday    Sunday1st January     2nd February     3rd March     4th April    5th May     6th June     7th July 8th August     9th September    10th October    11th November    12th Decemberfirst     twenty-first    thirty-first        second     twenty-second     third   twenty-third      fourth    twenty-fourth Practice 1 What’s today’s date? / What’s the date today? 2 What’s your day off? 3 When is the next national holiday? 4 When do you go on holiday? 5    When’s your birthday? Dates What time is it? http://www.real-english.com/reo/9/unit9.html

Slide 7 : Customer: How much is this? Shop assistant : It ’s 10 € (euros) Customer: Can I pay by credit card? Shop assistant : Yes, certainly/Sure you can Customer : Can I have this bag? Assistant : No, I’m sorry, it’s not for sale. I’ll give you another bag free! Customer : Thank you. Cash desk/checkout/till How much money have we got? Well……we’ve got €28.55 – Twenty eight euros and fifty five cents Oh good! We can buy it! What’s she doing now? label price tag bar code

Slide 8 : the manager a customer the truck driver an assistant a worker a member of staff What does she do? What’s her job? And him? What does he do? He works here. And you? What about you? What do you do? I work there. Where Who When What What time What day How much How many work go to start finish have take earn spend buy Sell put Do you earn a lot of money? No I don’t. Do you? This shop doesn’t make a big profit but that one does. money , to work , shop, hours, a break, lunch in the morning/afternoon/evening , at night shopping , stock, items on the shelf/counter, in the bag/freezer Open Close Shut Manage Call Ask Deal with Talk to Basic stuff http://www.real-english.com/reo/21/unit21.html Questions and answers

Slide 9 : Top End £2,000 High Above average £1,000 Mid range Value for money Budget Low £1 0 Quantity sold 1,000,000 Number of items small turnover in bulk large turnover upmarket downmarket quality cheap expensive Price range expensive more expensive the most expensive cheap cheaper the cheapest big bigger the biggest good better the best bad worse the worst PRODUCT PROMOTION Half price Buy one get one free Reduced price while stocks last SALE Less red than ---- More blue than------- Watch the video. What do you see? Can you understand the audio- it’s very difficult! downtrading How many items must a downmarket shop sell to make a profit?

Dealing with customers : Dealing with customers Excuse me! Can you help me? I’m looking for toothpaste. No problem. You’ll find it in the next aisle Thank you. Excuse me, have you got the new Harry Potter DVD? I’m sorry, we’ve sold out. We’ll have it in stock next week. I’m afraid we’re out of stock . We won’t have a delivery until the end of the month. Our supplier is having some transport problems We don’t usually stock that item but we can order it for you. I’d like to speak to the manager. Certainly madam. Would you mind waiting a moment I’ll call her. I’d like to make a complaint about this product. I bought it yesterday and the sell by date was last week! Yes please!

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