GCSE Business & Communication June 2007 Paper 1F

You will need no other materials. You may use a calculator. General Certificate of Secondary Education June 2007 BUSINESS AND COMMUNICATION SYSTEMS 3126/1F Paper 1 Foundation Tier Monday 21 May 2007 9.00 am to 10.00am Time allowed: 1 hour Instructions 􀁺 Use blue or black ink or ball-point pen. 􀁺 Fill in the boxes at the top of this page. 􀁺 Answer all questions. 􀁺 Answer the questions in the spaces provided. 􀁺 Do all rough work in this book. Cross through any work you do not want to be marked. Information 􀁺 The maximum mark for this paper is 80. 􀁺 The marks for questions are shown in brackets. 􀁺 You are reminded of the need for good English and clear presentation in your answers. Quality of Written Communication will be assessed in Questions 2(a) and 2(b), and 4(c) and 4(d). 3126/1F For Examiner’s Use Surname Other Names Centre Number Candidate Number Candidate Signature F For Examiner’s Use Question Mark Question Mark 1 5 234 Total (Column 1) Total (Column 2) TOTAL Examiner’s Initials JuN073126/1F01 G/M21192 6/6/6/6/62 Answer all questions in the spaces provided. Total for this question: 8 marks 1 Circle the correct answer to each of the following questions. (a) Which of the following is an input device? (1 mark) (b) Which type of printer would be best for producing high quality colour photographs? (1 mark) (c) Which term describes a system where employees do not have their own desk, but use any available workstation in the office? (1 mark) Hot desking Open plan Teleworking Video conferencing Daisy wheel Dot matrix Inkjet Laser Floppy disk drive Laser printer Monitor Mouse SCENARIO Paul Johnson owns Fresh Fare, a convenience store located in Hereford town centre. He employs two full-time members of staff. The store sells a range of everyday products and is well known for its fruit, vegetables and flowers. Sales are falling because a supermarket has opened in the same town. Paul knows that he must change the products that he sells if he is to stay in business. His first step is to sell more local farm products. He also thinks that he would sell more if he improved his advertising. 02 G/M21192 LEAVE MARGIN BLANKTurn over 􀀸 3 LEAVE MARGIN BLANK (d) Which software would be most suitable for producing the layout of a newsletter with photographs? (1 mark) (e) Which of the following is an example of informal communication? (1 mark) (f) Which of the following is an organisation which is paid by other businesses to find suitable candidates for a vacancy? (1 mark) (g) Which law makes it illegal to pay men and women different amounts for doing similar work? (1 mark) (h) Which of the following is training which takes employees away from their normal work? (1 mark) Turn over for the next question ____ 8 Appraisal Induction Off-the-job Staff Development Data Protection Act Equal Opportunities Act Equal Pay Act Health and Safety at Work Act Careers Service Equal Opportunities Commission Job Centre Private Recruitment Agency Annual General Meeting Chat over coffee Letter Presentation Desktop publishing Graphics Presentation Word processing 03 G/M211924 LEAVE MARGIN BLANK Total for this question: 8 marks 2 Paul has learned that effective communication is essential in business. (a) Explain one advantage to Paul’s business of effective communication with his customers. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (2 marks) (b) Explain two disadvantages to Paul’s business of poor communication with his employees. Disadvantage 1 ................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ Disadvantage 2 ................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (4 marks) Quality of Written Communication for Questions 2(a) and 2(b) (2 marks) ____ 8 04 G/M21192Turn over 􀀸 5 LEAVE MARGIN BLANK Total for this question: 24 marks 3 Paul spends a lot of time at his desk, talking on the telephone and using his computer. He decides to buy a new workstation. (a) Explain two reasons why it is important for Paul to have a workstation which will allow him to work comfortably and safely. Reason 1 ............................................................................................................................. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ Reason 2 ............................................................................................................................. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (4 marks) Question 3 continues on the next page 05 G/M211926 LEAVE MARGIN BLANK (b) (i) Choose a suitable desk and chair for Paul from the advertisement opposite. For each item that you have chosen, write the letter and price in the table below. (4 marks) (ii) Explain why the desk and chair that you have listed in (b)(i) above are suitable for Paul. Desk .......................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... Chair .......................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (4 marks) Item letter Price 06 G/M21192Turn over 􀀸 7 Question 3 continues on the next page 07 G/M21192 WHYTES OFFICE FURNITURE — the UK’s No.1 office supplier Office chair Adjustable height and tilt. Five castors. Adjustable back support. £34.00 Wooden chair Straight back. £12.00 Retro schoolroomsttyl desk Lid lifts to provide excellent storage facilities. Width 60 cm, depth 45 cm, height 70 cm. £120 Office desk Three-drawer office desk with cable tidy. Width 120 cm, depth 75 cm, height 70 cm. £164 Comfortable easy chair Fully padded, washable covers, wooden armrests. £65.00 Conference table Wooden table. Seats up to 14. Length 360 cm, width 100 cm, height 70 cm. £350.008 LEAVE MARGIN BLANK (c) Paul has heard that working at his computer all day might affect his health. Explain three actions that Paul should take to protect his health when using the computer. For each action, explain how it will protect his health. Action 1 .............................................................................................................................. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ Action 2 .............................................................................................................................. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ Action 3 .............................................................................................................................. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (6 marks) 08 G/M21192Turn over 􀀸 9 (d) State two features of word processing software which Paul might find useful. For each feature, explain how useful it would be to Paul in running his business. (i) Feature 1 .................................................................................................................... ................................................................................................................................... Explanation ............................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) (ii) Feature 2 .................................................................................................................... ................................................................................................................................... Explanation ............................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) Turn over for the next question ____ 24 09 G/M21192 LEAVE MARGIN BLANK10 LEAVE MARGIN BLANK Total for this question: 26 marks 4 Paul decides to take on an Assistant Manager. He places an advertisement in ‘The Shopkeeper’ – a monthly magazine for owners and managers of convenience stores. (a) Explain one reason why Paul might have decided to advertise this post in ‘The Shopkeeper’. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (2 marks) (b) Explain one disadvantage to Paul of advertising this post in ‘The Shopkeeper’. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (2 marks) 10 G/M21192Turn over 􀀸 11 Question 4 continues on the next page Do not write on this page 11 G/M2119212 LEAVE MARGIN BLANK (c) Choose two items of essential information from the advertisement below. For each item of information that you have chosen, explain why it must be included. Item 1 ................................................................................................................................. Explanation ......................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ Item 2 ................................................................................................................................. Explanation ......................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (6 marks) !"!#$$%&%'%$ %($)#*$+,$$-.""(, /0).1#2.30) 12 G/M21192Turn over 􀀸 13 LEAVE MARGIN BLANK (d) Choose two other items of information from the advertisement opposite. For each item of information that you have chosen, explain why you think that Paul included it. Item 1 ................................................................................................................................. Explanation ......................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ Item 2 ................................................................................................................................. Explanation ......................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (6 marks) Quality of Written Communication for Questions 4(c) and 4(d) (3 marks) Question 4 continues on the next page 13 G/M2119214 LEAVE MARGIN BLANK (e) Paul receives 25 applications for the post of Assistant Manager. Explain one step that Paul is likely to take in selecting the best candidate for the job. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (2 marks) (f) Name two laws which prohibit discrimination in the workplace. 1 ......................................................................................................................................... 2 ......................................................................................................................................... (2 marks) (g) Helga, the new Assistant Manager, receives a written statement of her terms and conditions of employment. List three items which should be included in the written statement. Item 1 ................................................................................................................................. ............................................................................................................................................ Item 2 ................................................................................................................................. ............................................................................................................................................ Item 3 ................................................................................................................................. ............................................................................................................................................ (3 marks) ____ 26 14 G/M21192Turn over 􀀸 15 LEAVE MARGIN BLANK Total for this question: 14 marks 5 (a) Give two examples of fringe benefits which the Assistant Manager is likely to receive. For each example, explain one advantage to Fresh Fare of giving the Assistant Manager the fringe benefits. (i) Fringe benefit 1 ......................................................................................................... ................................................................................................................................... Advantage ................................................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) (ii) Fringe benefit 2 ......................................................................................................... ................................................................................................................................... Advantage ................................................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) Question 5 continues on the next page 15 G/M2119216 LEAVE MARGIN BLANK (b) Helga, the new Assistant Manager, finds that she often needs to work overtime. In her first week she worked: 􀁺 until 7 pm on Wednesday, Thursday and Friday 􀁺 for 4 hours on Sunday. Paul has agreed to pay Helga overtime at the following rates: 􀁺 £15 per hour on weekdays 􀁺 £20 per hour on Sundays. Using the information above, and the Assistant Manager’s hours of work given in the advertisement on page 12, calculate Helga’s overtime payment for the first week. Show your workings. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (8 marks) END OF QUESTIONS ____ 14 16 G/M21192 Copyright © 2007 AQA and its licensors. All rights reserved. ACKNOWLEDGEMENT OF COPYRIGHT-HOLDERS AND PUBLISHERS Question 3 Sources: Pictures A, B, D: AJ Products (UK) Ltd, 2006 Picture C: © IKEA Ltd. www.ikea.com Picture E: Towers Convent School, West Sussex. www.towers.w-sussex.sch.uk Picture F: www.equip4work.co.uk