GCSE Business & Communication June 2006 Paper 1F

You will need no other materials. You may use a calculator. General Certificate of Secondary Education June 2006 BUSINESS AND COMMUNICATION SYSTEMS 3126/1F Paper 1 Foundation Tier Monday 22 May 2006 9.00 am to 10.00am Time allowed: 1 hour Instructions ! Use blue or black ink or ball-point pen. ! Fill in the boxes at the top of this page. ! Answer all questions. ! Answer the questions in the spaces provided. ! Do all rough work in this book. Cross through any work you do not want marked. Information ! The maximum mark for this paper is 80. ! The marks for questions are shown in brackets. ! You are reminded of the need for good English and clear presentation in your answers. Quality of Written Communication will be assessed in questions 3(b) and 7. G/H150453/Jun06/3126/1F 6/6/6/6/3126/1F Leave blank Surname Other Names Centre Number Candidate Number Candidate Signature For Examiner’s Use Number Mark Number Mark 1 5 2 6 3 7 4 Total (Column 1) Total (Column 2) Quality of Written Communication TOTAL Examiner’s Initials F2 G/H150453/Jun06/3126/1F Answer all questions in the spaces provided. Total for this question: 8 marks 1 Complete each sentence by circling the correct word or phrase. (a) An office where each worker has a separate room is called: cellular informal open plan panoramic (1 mark) (b) The amount of pay which an employee receives before deductions is called: gross pay income tax net pay PAYE (1 mark) (c) A computer program which makes copies of itself and can damage files is called a: back-up utility program virus word processor (1 mark) (d) The payment method which gives employees more money the more hours they work is called: bonus fringe benefits piece rate time rate (1 mark) SCENARIO Beth Watson started off in business by opening Surf and Sail which is a shop selling surfing gear, eg clothes and surfboards. The shop made very little profit so she had to think of other things that she could do. Near the shop is a large sandy beach. Beth decided to open a windsurfing school which has been very successful. She now employs two people in the shop and five more to give lessons. LEAVE MARGIN BLANKTurn over ! 3 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (e) A document produced by job applicants listing their skills, qualifications and experience is called a: contract of curriculum vitae job description person employment specification (1 mark) (f) The law which prohibits discrimination in the workplace due to nationality or ethnic origin is the: Disability Equal Pay Act Race Relations Sex Discrimination Discrimination Act Act Act (1 mark) (g) An example of an external communication is: a conversation a letter from a meeting of a telephone call between the a customer Surf and Sail from Beth to the Branch Manager employees Branch Manager and an assistant (1 mark) (h) A device which allows printed information to be put into a computer for editing is a: CD re-writer monitor printer scanner (1 mark) Turn over for the next question ____ 84 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F Total for this question: 6 marks 2 Beth keeps customers’ names and addresses in a database. She uses this to tell customers about special offers and to keep track of who has paid for their lessons. (a) Explain two possible problems which could be caused by incorrect data being entered into the database. 1 .......................................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ 2 .......................................................................................................................................... ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (4 marks) (b) Explain one reason why it is important for Beth to back up her data. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (2 marks) ____ 6Turn over ! 5 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F Total for this question: 24 marks 3 Beth’s windsurfing school was so successful that she decided to open another branch 50 miles away. (a) Beth needed to recruit staff for the new branch. First, she wrote a job description and a person specification for each job. List three pieces of information which a job description would contain. 1 .......................................................................................................................................... ............................................................................................................................................ 2 .......................................................................................................................................... ............................................................................................................................................ 3 .......................................................................................................................................... ............................................................................................................................................ (3 marks) Question 3 continues on the next page6 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (b) The following skills were included in the person specification for the manager of the new branch. Beth received a number of applications for the post of Branch Manager and shortlisted these to four. The table below shows details from their applications. Use the information in the person specification and the table above to explain how suitable each applicant would be for the post of Branch Manager. (i) Joan ............................................................................................................................ ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) Name Qualifications Experience Hobbies Joan Murphy A levels in Maths, ICT and French None: has just left college Windsurfing, cycling Bob Evans 5 GCSEs including English, Maths and ICT 5 years as Assistant Manager of a windsurfing school Home improvements, crossword puzzles Sunita Kaur Degree in Business Studies 3 years as Manager of a clothes shop Designing websites, going to nightclubs Greg McAllister None 2 years as a Windsurfing Instructor for Surf and Sail Windsurfing Essential skills ! Business planning ! Leadership skills ! Organisational skills ! Communication skills Desirable skills ! Windsurfing ! Ability to use word processing, database and spreadsheet softwareTurn over ! 7 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (ii) Bob ............................................................................................................................ ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) (iii) Sunita ........................................................................................................................ ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) (iv) Greg ........................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (3 marks) Quality of Written Communication for question 3(b) (3 marks) Question 3 continues on the next page8 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (c) After shortlisting, Beth decided to interview the four candidates. Explain one reason why each of the following steps is important in preparing for an interview: ! choosing a room ! preparing a timetable for the day ! preparing the questions. (i) Choosing a room ........................................................................................................ ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (2 marks) (ii) Preparing a timetable for the day............................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (2 marks) (iii) Preparing the questions .............................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (2 marks) ____ 24Turn over ! 9 G/H150453/Jun06/3126/1F Total for this question: 20 marks 4 Beth attends meetings of the British Windsurfing Association. Before each meeting, she receives an agenda. (a) Name three items which would normally appear on an agenda. 1 .......................................................................................................................................... ............................................................................................................................................ 2 .......................................................................................................................................... ............................................................................................................................................ 3 .......................................................................................................................................... ............................................................................................................................................ (3 marks) (b) Beth also receives a copy of the minutes of the previous meeting. Explain one reason why it is important to have accurate minutes of a meeting. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (2 marks) Question 4 continues on the next page LEAVE MARGIN BLANK10 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (c) (i) Beth has been asked to give a talk at the next meeting about her new windsurfing school. She intends to use presentation software to help her to prepare and give her talk. List three features of presentation software which will be useful to Beth in preparing and giving her talk. 1................................................................................................................................. ................................................................................................................................... 2................................................................................................................................. ................................................................................................................................... 3................................................................................................................................. ................................................................................................................................... (3 marks) (ii) Explain how each of the features that you have listed in question (c)(i) above will help Beth to give an effective presentation. 1................................................................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... 2................................................................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... 3................................................................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (6 marks)Turn over ! 11 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (d) The World Federation of Windsurfing Associations (WFWA) has members all over the world. The annual meeting is held as a video conference. Explain two advantages and one disadvantage to the members of the WFWA of using video conferencing, rather than meeting in person. (i) Advantage 1 ............................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (2 marks) (ii) Advantage 2 ............................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (2 marks) (iii) Disadvantage .............................................................................................................. ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... ................................................................................................................................... (2 marks) Turn over for the next question ____ 2012 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F Total for this question: 9 marks 5 Rajesh Pindoria of the WFWA wants to write a report about windsurfing in different parts of the world. To do this, he hopes to collect sales figures from windsurfing schools around the world. Rajesh is considering three possible methods of collecting the figures: ! the surfing schools send the figures on paper by post ! the surfing schools fax the figures to Rajesh ! the surfing schools send the figures by email to Rajesh. (a) State one advantage and one disadvantage of each method. (i) Post Advantage .................................................................................................................. ................................................................................................................................... Disadvantage .............................................................................................................. ................................................................................................................................... (2 marks) (ii) Fax Advantage .................................................................................................................. ................................................................................................................................... Disadvantage .............................................................................................................. ................................................................................................................................... (2 marks) (iii) Email Advantage .................................................................................................................. ................................................................................................................................... Disadvantage .............................................................................................................. ................................................................................................................................... (2 marks)Turn over ! 13 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F (b) Recommend the best way for Rajesh to collect the figures, giving reasons for your answer. You may choose one of the methods given in (a) opposite, or suggest an alternative. ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ ............................................................................................................................................ (3 marks) Turn over for the next question ____ 914 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F Total for this question: 5 marks 6 The chart below shows the total monthly income in 2005 for the two branches of Surf and Sail. (a) What was the total income for January? ............................................................................. ............................................................................................................................................ (1 mark) (b) Which were the busiest months for Branch 1? ................................................................... ............................................................................................................................................ (1 mark) (c) Which was the quietest month for Surf and Sail?............................................................... ............................................................................................................................................ (1 mark) (d) In which month did Branch 2 open? ................................................................................... ............................................................................................................................................ (1 mark) (e) Which branch had the highest total income for 2005? ....................................................... ............................................................................................................................................ (1 mark) ____ 5 !"#$#$15 LEAVE MARGIN BLANK G/H150453/Jun06/3126/1F Total for this question: 8 marks 7 Surf and Sail has its own website and makes frequent use of the internet. Explain the benefits to Surf and Sail of having its own website. ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... ...................................................................................................................................................... (6 marks) Quality of Written Communication for question 7 (2 marks) END OF QUESTIONS ____ 816 G/H150453/Jun06/3126/1F Do not write on this page Copyright © 2006 AQA and its licensors. All rights reserved.