GCSE Business & Communication June 2005 Paper 1F

No additional materials are required. You may use a calculator. General Certificate of Secondary Education June 2005 BUSINESS AND COMMUNICATION SYSTEMS 3126/1F FOUNDATION TIER Paper 1 Monday 23 May 2005 1.30 pm to 2.30 pm Time allowed: 1 hour Instructions ! Use blue or black ink or ball-point pen. ! Fill in the boxes at the top of this page. ! Answer all questions in the spaces provided. ! Do all rough work in the question paper. Cross through any work you do not want marked. Information ! The maximum mark for this paper is 80. ! Mark allocations are shown in brackets. ! You will be awarded up to 5 marks for the quality of your written communication, including accurate spelling, punctuation and grammar. G/M141903/S05/3126/1F 6/6/6/6/Leave blank Surname Other Names Centre Number Candidate Number Candidate Signature F Total (Column 1) Total (Column 2) Quality of Written Communication TOTAL Examiners Initials For Examiners Use Mark Number 12345 Mark Number 3126/1F2 G/M141903/S05/3126/1F SCENARIO Going Away is a small travel agency in a medium sized town. In the past, it mostly sold package holidays. However, sales have been falling steadily. Many people now want to put their own holiday together. They use a travel agent to find and book flights, hotels and excursions from different operators. Laura Andrews has recently bought the business. She wants to increase sales by offering a high level of personal service. This will also need a far greater use of ICT. There are five full-time travel consultants who look after the customers.Turn over ! 3 LEAVE MARGIN BLANK G/M141903/S05/3126/1F Answer all questions in the spaces provided. 1 Total for this question: 8 marks Circle the correct answer to each of the following questions. (a) Laura Andrews would give a message about a social event to her employees using a: Business letter Fax Notice Report (b) Under the Health and Safety at Work Act, employers have to make sure that: Childcare is Employees are Equipment is safe Holidays can be available happy taken at any time (c) Which of the following should be taken away from gross pay when calculating net pay? Bonuses Commission Overtime Tax (d) During a meeting, the minutes of the previous meeting are: Agreed Explained by the Filed away Seconded Chair (e) One disadvantage that employees find with teleworking is: Feeling lonely Saving money Saving time Set-up costs (f) Using the information below, calculate how much commission would be earned. Commission earned: £150 £155 £175 £195 (g) One disadvantage of an open plan office is that it can be: Badly lit Difficult to get Too crowded Too noisy refreshments (h) Which of the following actions is most likely to prevent employees from getting repetitive strain injury (RSI)? Having regular eye Installing a local Installing Taking regular breaks tests area network anti-glare screens (LAN) (8 marks) ___ 8 Sales value Commission allowed £1250 12%4 LEAVE MARGIN BLANK G/M141903/S05/3126/1F 2 Total for this question: 18 marks Laura often has to travel to places that would be of interest to her customers in order to collect information for a new brochure. (a) Explain how each of the items below would be useful to Laura when she is travelling. (i) Digital camera ..................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks) (ii) Mobile telephone ................................................................................................................ ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks) (iii) Laptop computer ................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks)Turn over ! 5 LEAVE MARGIN BLANK G/M141903/S05/3126/1F (b) Laura needs to tell the travel consultants about the new destinations that she discovered on her recent travels. (i) Name three methods of internal communication that Laura might use to do this. Method 1 ............................................................................................................................. Method 2 ............................................................................................................................. Method 3 ............................................................................................................................. (3 marks) (ii) Explain one advantage to Going Away of each of the methods that you have listed in (i) above. Method 1 .............................................................................................................................. Advantage ........................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Method 2 .............................................................................................................................. Advantage ........................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Method 3 .............................................................................................................................. Advantage ........................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (6 marks) ___ 186 LEAVE MARGIN BLANK G/M141903/S05/3126/1F 3 Total for this question: 13 marks (a) (i) A customer has come into Going Away and would like to travel from London to Chester by coach. His needs are as follows: ! he would like the journey to take no more than 4 hours; ! he would prefer not to change coaches; ! he does not want to spend more than £25.00. Using the information in the table below, explain how suitable each coach company would be for this customer. Get There ............................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Coaches RUs ................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Coaches 2U ...................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. Star Coaches ........................................................................................................................ ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (8 marks) Company Name Travel Timetable Cost (£) Change at: Get There Depart: 0800 Arrive: 1130 25.00 None Coaches RUs Depart: 0930 Arrive: 1330 25.00 None Coaches 2U Depart: 0830 Arrive: 1230 22.00 None Star Coaches Depart: 0845 Arrive: 1345 25.00 RugbyTurn over ! 7 LEAVE MARGIN BLANK G/M141903/S05/3126/1F (ii) Recommend, with reasons, which coach company might be the best for this customer. Coach company ................................................................................................................... Reasons ............................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks) (b) State two ways in which Laura can make sure that customer data are kept secure. 1 .................................................................................................................................................... ....................................................................................................................................................... 2 .................................................................................................................................................... ....................................................................................................................................................... (2 marks) TURN OVER FOR THE NEXT QUESTION ___ 138 LEAVE MARGIN BLANK G/M141903/S05/3126/1F 4 Total for this question: 12 marks (a) Laura wants to make sure that all new employees are given induction training. (i) Why is induction training given? ............................................................................................................................................. ............................................................................................................................................. (1 mark) (ii) State three items of information which induction training might include. 1 .......................................................................................................................................... ............................................................................................................................................. 2 .......................................................................................................................................... ............................................................................................................................................. 3 .......................................................................................................................................... ............................................................................................................................................. (3 marks) (b) Employees at Going Away use computer monitors. State two actions that Laura must take to meet health and safety regulations because of this use of computer monitors. 1 .................................................................................................................................................... ....................................................................................................................................................... 2 .................................................................................................................................................... ....................................................................................................................................................... (2 marks)Turn over ! 9 LEAVE MARGIN BLANK G/M141903/S05/3126/1F (c) (i) Give two examples of ways in which Laura might reward the employees at Going Away for their work. 1 .......................................................................................................................................... ............................................................................................................................................. 2 .......................................................................................................................................... ............................................................................................................................................. (2 marks) (ii) For each example chosen in (i) above, explain how it would encourage the employees at Going Away. 1 .......................................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. 2 .......................................................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (4 marks) TURN OVER FOR THE NEXT QUESTION ___ 1210 LEAVE MARGIN BLANK G/M141903/S05/3126/1F 5 Total for this question: 24 marks (a) Going Away is very busy on Saturdays and Laura has decided to advertise for an additional travel consultant to work on Saturdays only. Laura has considered advertising the job in the following ways: ! local newspaper; ! internal staff noticeboard; ! Going Aways shop window. Explain why you think she might have chosen each of these. (i) Local newspaper ................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks) (ii) Internal staff noticeboard .................................................................................................... ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks) (iii) Going Aways shop window ................................................................................................ ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. ............................................................................................................................................. (3 marks)Turn over ! 11 LEAVE MARGIN BLANK G/M141903/S05/3126/1F (b) Going Away is an equal opportunities employer. Explain, with examples, what this means. ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... (4 marks) (c) Employees at Going Away receive on-the-job training. What is on-the-job training? ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... (2 marks) QUESTION 5 CONTINUES ON THE NEXT PAGE12 G/M141903/S05/3126/1F (d) Customers can now book their holidays using the internet. As a result of this, Laura no longer needs as many full-time travel consultants; she has therefore asked for voluntary redundancies. Three members of staff have come forward and Laura must now work out how much redundancy payment each person would receive. The amount will be based on the following: ! one weeks wages for every year worked; ! only if aged over 21. Using the information below, work out the amount each person would receive. Show your workings. ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... ....................................................................................................................................................... (9 marks) END OF QUESTIONS ___ 24 Nisha Patel Simon Paine Pat Richards Age 30 19 46 Length of service 5 years 1 year 13 years Weekly earnings £195.00 £195.00 £200.00 LEAVE MARGIN BLANK Copyright © 2005 AQA and its licensors. All rights reserved.