WELCOME TO FCOA

WELCOME TO FCOA : WELCOME TO FCOA FINANCIAL CORPORATION OF AMERICA

Personnel Checklist : Personnel Checklist Employee Name: Employee Number: YOUR NAME YOUR EMPLOYEE NUMBER This is all that you will need to fill out on this form. The checklist will be completed after all of the papers are completed. Your employee number is located on the sticky note on the back of your badge.

NEW HIRE FORM : NEW HIRE FORM

EMERGENCY CONTACT : EMERGENCY CONTACT

W-4 FORM : W-4 FORM PLEASE DO NOT MESS UP ON THIS FORM, IF YOU DO PLEASE LET ME KNOW SO THAT I CAN GIVE YOU ANOTHER ONE. FILL OUT ALL THAT APPLY TO YOU ON THE PERSONAL ALLOWANCES PORTION (A THROUGH H) YOU WILL THEN NEED TO PRINT YOUR NAME: FIRST NAME MIDDLE INITIAL YOUR LAST NAME SOCIAL SECURITY NUMBER HOME ADDRESS CHECK THE BOX IN WHICH APPLIES TO YOU : SINGLE, MARRIED, OR MARRIED BUT WITHHOLD AT HIGHER SINGLE RATE ONCE YOU HAVE FINISHED NUMBERS 1-7, YOU WILL NEED to SIGN AND DATE THAT IS ALL YOU WILL NEED TO FILL OUT. PAGE 2 OF THE W-4 FORM IS ONLY FOR THOSE WHO HAVE DEDUCTIONS AND ADJUSTMENTS…. IF IT DOESN’T APPLY TO YOU, DON’T FILL IT OUT.

I-9 FORM : I-9 FORM ON THE I-9 FORM: YOU WILL ONLY NEED TO FILL OUT SECTION 1. YOU WILL NEED: Your last name: Your first name: Middle Initial: Maiden Name (if applicable) Your address: Date of Birth: City: State: Zip code: Social Security number: Check whether you are: US citizen Lawful permanent resident Alien authorized to work Sign and date DO NOT FILL OUT ANYTHING UNDER YOUR SIGNATURE.

I-9 Eligibility Forms : I-9 Eligibility Forms The next TWO pages are for you to keep. Set them in a separate pile for you take with you. These forms are for you to know why we have an I-9 form and also the verification of your eligibility. If you have any questions so far, please ask them now.

DIRECT DEPOSIT : DIRECT DEPOSIT YOUR PAY GOES INTO THE BANK. YOU DON’T! THE BENEFITS OF DIRECT DEPOSIT: Direct deposit automatically deposits your paycheck into the bank account(s) you select. You can distribute your pay among as many as 3 accounts (checking, savings, Christmas clubs, investment accounts, etc.) from different financial institutions. You won’t have to stand in any annoying check cashing lines to deposit your pay anymore. Your pay will be in your account(s), ready for immediate use – even if you can’t go to the bank. (This paper is for you to keep.) Direct Deposit is: Convenient Safe Confidential Reliable FREE

Direct Deposit Form : Direct Deposit Form If you are interested in this wonderful opportunity FILL OUT THE ENROLLMENT FORM: YOU WILL NEED A VOIDED CHECK!! (This is mandatory because it used as a back-up, for OUR records)

EMPLOYEE PARKING : EMPLOYEE PARKING The parking in FRONT and BACK of the building are RESERVED Monday through Friday UNTIL 5 pm. On weekends or AFTER 5 pm, it is open to anyone. You will NEED to park in the parking lot located to the LEFT of the building. IF YOU DO NOT ABIDE: YOUR VEHICLE WILL BE TOWED AND/OR DISCIPLINARY ACTION WILL BE TAKEN. VISITOR PARKING IS NEVER FOR EMPLOYEES.

PERSONNEL POLICIES MANUAL : PERSONNEL POLICIES MANUAL THIS IN NO WAY IS A CONTRACT OF EMPLOYMENT, OR AN IMPLIED GUARANTEE OF JOB SECURITY. PLEASE SIGN AND DATE THAT YOU HAVE RECEIVED THE MANUAL AND THAT YOU UNDERSTAND THAT IT IS YOUR RESPONSIBILITY TO READ IT AND FAMILIURIZE YOUR SELF WITH THE POLICIES, PROCEDURES, RULES AND BENEFITS CONTAINED IN IT. You have a copy for your records too.

Statement of Policy : Statement of Policy The purpose of FCOA is to identify problems debtors may have in paying accounts, to determine solutions and to motivate payment in an expeditious manner. PLEASE SIGN AND DATE THERE IS ALSO ONE FOR YOUR RECORDS.

EMPLOYEE CODE OF OPERATIONS : EMPLOYEE CODE OF OPERATIONS EMPLOYEES MAY NOT DISCUSS THE DEBT WITH ANYONE OTHER THAN THE CONSUMER EMPLOYEE’S MAY ONLY CONTACT AN EMPLOYER TO VERIFY LOCATION INFORMATION NOT ABOUT ANY DEBT. EMPLOYEE’S MUST HANDLE DISPUTES THAT HAVE BEEN SUBMITTED IN WRITING WITH FULL CONPLIANCE WITH PL-109. DO NOT ALTER OR DEFACE ANY DOCUMENTS ENTRUSTED TO THE COMPANY BY CLIENTS OR CONSUMERS. YOU ARE RESPOSIBLE TO MAKE YOURSELF AWARE OF THE LAWS IN COLLECTION OF ACCOUNTS. PLEASE SIGN AND DATE. THERE IS A COPY FOR YOUR RECORDS TOO!

CPU Access and Usage Golden Rules : CPU Access and Usage Golden Rules DO NOT install any applications or programs on your system. DO NOT save any company or client information on your own PC. DO NOT open attachments or emails from unknown senders. DO NOT share your password. DO NOT leave details about your password in your desk area. PLEASE SIGN AND DATE

Confidentiality Agreement : Confidentiality Agreement General Conduct: Confidentiality of patient information, employee information and FCOA propriety information. All will use FCOA information services. Do NOT install any programs to your CPU. System Networking Security: Do NOT share your passwords or account information. DO NOT log into a server you are NOT authorized to use. By using the system you are knowingly and voluntarily consenting to being monitored. DO NOT display confidential information. PLEASE SIGN AND DATE. YOU HAVE A COPY FOR YOUR RECORDS.

BUSINESS CONDUCT AND ETHICS STATEMENT : BUSINESS CONDUCT AND ETHICS STATEMENT Compliance with Laws, Rules and Regulations Compliance Procedures Equal Employment Opportunity Harassment and safety in the work place Electronic media Confidentiality Other company Policies (which will be explained in your training) Confirmation Form PLEASE SIGN YOUR NAME, PRINT YOUR NAME, LIST YOUR DEPT AND DATE THE NEXT PAGE

ABSENTEEISM AND TARDINESS POLICY AND PROCEDURE : ABSENTEEISM AND TARDINESS POLICY AND PROCEDURE Tardy is: Failure to clock in or out, or a missed punch. Any clock-in time 7 minutes or more past your scheduled shift. 8 unexcused tardies and/or partial days in a quarter will require a written employee warning. 3 occurrences of an unexcused absence in a quarter will require a written warning. A combination of two written warnings in a 12 month period will require immediate disciplinary action up to and including termination. ANY employee that has 5 or more unexcused absences in a billing cycle is disqualified from the monthly dept bonus. 5 consecutive unexcused absences count as five occurrences.

JOB ABANDONMENT : JOB ABANDONMENT ANY ABSENCE OF ONE WORKING DAY IN WHICH THE EMPLOYEE DOES NOT CONTACT HIS/HER SUPERVISOR, IT IS CONSIDERED A VOLUNTARY TERMINATION. THE SUPERVISOR SHOULD MAKE EVERY ATTEMPT TO CONTACT THE EMPLOYEE PRIOR TO TERMINATION. A FOLLOW-UP LETTER WILL BE SENT TO THE ADDRESS LISTED FOR THAT EMPLOYEE TO ADVISE THAT HE/SHE IS NO LONGER AN EMPLOYEE OF THE COMPANY. AT THIS POINT YOU LOSE ALL BENEFITS WITH FCOA.

DRESS CODEBUSINESS CASUAL : DRESS CODEBUSINESS CASUAL NO DENIM OF ANY KIND: NO DENIM SHIRTS NO DENIM SKIRTS NO DENIM JACKETS NO DENIM JEANS HAIR HAS TO BE NEATLY GROOMED NO FLIP-FLOPS NO TENNIS SHOES NO SWEAT PANTS OR SWEAT SHIRTS. NO CAPRI PANTS THAT ARE ABOVE THE KNEE. NO TANK TOPS, CAMISOLES, SPAGHETTI STRAPS…ETC MUST HAVE SLEEVES

AFTER HOURS BUILDING ENTRY/EXIT POLICY : AFTER HOURS BUILDING ENTRY/EXIT POLICY This building closes and locks at 6:30 P.M, and re-entry is allowed only to those with a security code and key. Employees who leave the building with the intention of returning should be accompanied by someone with an authorized code and a key. The building doors are NEVER TO BE PROPPED OPEN. This policy is strictly enforced for security reasons, and violation is grounds for immediate termination. SIGN AND DATE. THERE IS A COPY FOR YOUR RECORDS TOO.

PAYROLL : PAYROLL EMPLOYEES ARE PAID ON THE 1ST AND THE 15TH OF EVERY MONTH. If payday falls on a Saturday, you will get paid the previous Friday. If payday falls on a Sunday, you will get paid on the following Monday. Checks are ONLY given out on payday… NO EXCEPTIONS!!! You NOW have the option to view and print your paycheck stubs: Ipay.adp.com

BENEFITSAFTER 120 DAY INTRODUCTORY PERIOD : BENEFITSAFTER 120 DAY INTRODUCTORY PERIOD PAID HOLIDAYS: Short Term absences: Funeral Leave (3 consecutive days max) Jury Duty (copy of summons) 10 days max. Marriage – 1 day off (has to be here a year) Court appearance – bring subpoena (determined by supervisor) Military Duty – 10 days max Employee referral Incentive Program: Full time – 500 Part time – 250 BOTH HAVE TO ACTIVE EMPLOYEES AFTER THE 120 DAY PERIOD. YOUR NAME MUST BE LISTED ON THE APPLICATION SICK LEAVE: ACCRUES DURING YOUR 120 DAY INTRO PERIOD, BUT YOU CAN NOT USE IT UNTIL AFTER 120 DAYS. FOR EVERY MONTH YOU ACCRUE 4 HOURS (FT) AND 2 HOURS (PT)

VACATION : VACATION ELIGIBILITY: MINIMUM 20 HOURS A WEEK THAT WORK REGULARLY SCHEDULED WORK WEEK. LENGTH OF VACATION: FULL TIME: 12 MONTH OF SERVICE – ONE WEEK VACATION (40 HRS) 24 MONTH OF SERVICE – TWO WEEKS (80 HOURS) 10 YEARS OF SERVICE – 3 WEEKS VACATION (120 HOURS) PART TIME: 30 HOURS PER WEEK 12 MONTH OF SERVICE – ONE WEEK (30 HOURS) MONTH OF SERVICE – 2 WEEK (60 HOUR) 10 YEARS OF SERVICE – 3 WEEKS (90 HOURS) PART TIME: 20 HOURS PER WEEK 12 MONTH OF SERVICE – ONE WEEK (20 HOURS) 24 MONTH OF SERVICE – 2 WEEK (40 HOURS) 10 YEARS OF SERVICE – THREE WEEKS (60 HOURS) AN EMPLOYEE WHO VOLUNTARILY OR INVOLUNTARILY TERMINATES EMPLOYMENT PRIOR TO THE COMMENCEMENT OF ASSIGNED VACATION WILL NOT RECEIVE VACATION PAY… YOU LOSE IT. VACATION REQUESTS HAVE TO BE SUBMITTED 30 DAYS PRIOR, AND MUST BE APPROVED BY MANAGEMENT.

Parking Memo : Parking Memo Please sign and date You also have a copy for your records.

SMOKING POLICY : SMOKING POLICY Absolutely NO smoking is permitted EXCEPT in the designated AREAS, which are the picnic tables located at the east side of the building. This means you may not light a cigarette and smoke until you are in designated areas. You must put the cigarette out in the receptacle in the designated area. Company managers will be monitoring for compliance with this policy. Any violation of this policy may result in IMMEDIATE TERMINATION of the employee, and smoking privileges will then be revoked for all other employees PLEASE SIGN AND DATE. YOU ALSO HAVE ONE FOR YOUR RECORDS TOO.

DRUG FREE WORKPLACE : DRUG FREE WORKPLACE FCOA is a drug free work place: Failure to abide by the policy will be immediate disciplinary action. Please sign and date.

CELL PHONE POLICY : CELL PHONE POLICY Cell phones are not allowed in the office. Please turn them OFF prior to clocking in. Cell phone usage is allowed outside the building ONLY. Due to HIPAA and the respect for co-workers this policy is enforced. Failure to abide by this policy will be immediate disciplinary action. PLEASE SIGN AND DATE THE NEXT PAGE. THERE IS ALSO A COPY FOR YOUR RECORDS TOO.

POLICY AGAINST HARASSMENT : POLICY AGAINST HARASSMENT FCOA IS AGAINST ANY HARASSMENT. IF YOU FEEL YOU ARE IN ANY WAY OF BEING HARASSED, INFORM YOUR SUPERVISOR FOR IMMEDIATE ACTION. PLEASE PRINT YOUR NAME, SIGN AND DATE:

PROHIBITION OF WEAPONS : PROHIBITION OF WEAPONS FCOA DOES NOT ALLOW WEAPONS IN THE BUILDING. EVEN IF YOU ARE LICENSED TO CARRY, YOU ARE NOT ALLOWED TO BRING IT INTO THE BUILDING. FAILURE TO ABIDE BY THIS RULE IS GROUNDS FOR IMMEDIATE DISCIPLINARY ACTION. PLEASE SIGN AND DATE

TERMINATION NOTICE : TERMINATION NOTICE You must give a 2 weeks written notice in order to be eligible for re-hire. YOUR FINAL PAYCHECK WILL BE MAILED TO THE ADDRESS WE HAVE ON FILE.

INAPPROPRIATE COLLECTION TACTICS : INAPPROPRIATE COLLECTION TACTICS PLEASE SIGN AND DATE, THERE IS A COPY FOR YOUR RECORDS. DO NOT MIS-REPRESENT YOURSELF. DO NOT BADGER THEM FOR MONEY. DO NOT SEEK THEM OUT TO CALL THEM TO ANNOY THEM.

FDCPA RULES AND REGULATIONS : FDCPA RULES AND REGULATIONS CALLS ARE BEING MONITORED AND RECORDED. PLEASE SIGN AND DATE

LOGGING OFF YOUR TERMINAL : LOGGING OFF YOUR TERMINAL When you leave your terminal unattended, you must LOG off. Failure to do so could cause COMPLETE SHUT DOWN. PLEASE SIGN, PRINT YOUR NAME AND DATE

FOOD AND DRINKS : FOOD AND DRINKS FOOD IS NOT ALLOWED AT YOUR WORK STATION DRINKS ARE ONLY ALLOWED AT YOUR WORKSTATION IF THEY HAVE A TOP. REFRIGERATORS ARE EMPTIED OUT EVERY FRIDAY AFTERNOON EXCEPT FOR: MUSTARD KETCHUP BARBEQUE SAUCE SOY SAUCE BUTTER HOT SAUCE DO NOT ROCK THE VENDING MACHINES.. LET ROSE KNOW (IN THE MAILROOM)

FCOA RECORDING CONSENT FORM : FCOA RECORDING CONSENT FORM PLEASE: SIGN PRINT YOUR NAME JOB TITLE DATE