Training Skills : 1 Training Skills Roles of a Trainer
What a Trainer Should Do Well
Feedback & Evaluation
Your Roles as a Trainer : 2 Your Roles as a Trainer
Slide 3 : 3
Planning Role : 4 Planning Role designs the learning experience
Expert Role : 5 Expert Role transmits information
Instructor : 6 Instructor directs the learning situation
Facilitator : 7 Facilitator Helps the group to get to an agreed endpoint and helps learning take place
Resource Person : 8 Resource Person Provides materials & information
Model Role : 9 Model Role Models or influences behavior & values
Co-Learner : 10 Co-Learner learns along side the trainee
What a Trainer Should Do Well : 11 What a Trainer Should Do Well Understands basic teaching methods and applies this knowledge
Communicating
Facilitating
Presenting (separate sessions)
Communication : 12 Communication “Communication is an exchange, not just a give,
as all parties must participate to complete the
information exchange.”
The Interpersonal Gap Model* : 13 The Interpersonal Gap Model* A’s private intentions A’s observable actions B’s private interpretations *Based on the work of John Wallen, PhD. Pass through filters and are transformed
Into… Pass through filters and are transformed
Into…
What are YOUR filters? : 14 Age Birth Order Gender Marital Status Religion Organizational
Role Education Work Background Income Family Norms What are YOUR filters? Ethnicity Physical Abilities Values Sexual
Orientation
: 15 exercise
Why do we listen badly? : 16 Why do we listen badly? Lack of interest
Criticising speaker’s delivery
Boring subject, prejudices
Too long
100 things to do
Hunger, or some other discomfort
Distractions/noisy environment
Your Communication Style : Your Communication Style To use your communication style better, or to adapt it to different audiences,
understand your style and its impact
Who is a Facilitator? : 18 Who is a Facilitator? A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together
Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it)
Styles Available to a Facilitator : 19 Styles Available to a Facilitator Authoritative
Directing
Informing
Confronting Facilitative
Releasing tension
Eliciting
Supporting
Questioning : 20 Questioning Facilitator uses questions to help a group identify, explore, clarify and develop their understanding, and also help them decide what to do
Understanding Group Dynamics : 21 Understanding Group Dynamics Johari’s Window
Johari Window : 22 Johari Window
Increasing Open Area thru Feedback : 23 Increasing Open Area thru Feedback
initial stage : 24 initial stage Figure 1: Small Green Window Pane
application in leadership : 25 application in leadership To expand Leadership (Green area) you have the Red and Yellow Pills to offer
The Red Pill is disclosure and the Yellow pill is willingness to take in feedback.
Leaders who do not disclose and do not take feedback, do not make very effective leaders.
improved stage : 26 Figure 2: Large Green Window Pane improved stage
What Type of Trainee are You? : 27 What Type of Trainee are You?
The Monopolizer : 28 The Monopolizer Takes up all the time with their own issues, making it difficult for others to participate
Interrupts, fails to listen and generally dominates discussions
The Complainer : 29 The Complainer Continually finds fault with everything
Is not a problem solver, but a problem seeker
The Silent One : 30 The Silent One Reluctant to participate
The Hostile One : 31 The Hostile One Makes confrontational remarks
Attacks (verbal) other participants or the facilitator
The Negative One : 32 The Negative One Dwells on complications, problems
Avoids finding solutions or positive points
The Dominator : 33 The Dominator Think they have all the answers, want to control the discussion
Think they are superior to everyone else.
The Whisperer-Conspirator : 34 The Whisperer-Conspirator Has private conversations while the facilitator or others are speaking.
The Clown : 35 The Clown Uses humour to distract or put down others
The Prisoner : 36 The Prisoner Unhappy
Restless
In the session against their will
Feedback and Evaluation : 37 Feedback and Evaluation
What is it?Why do we do it? : 38 What is it?Why do we do it?
(Formal) Evaluation : 39 (Formal) Evaluation
Results-Based Learning : 40 Results-Based Learning Inputs Activities Outputs Outcomes Impact Efficiency Effectiveness Results
Level of Results : 41 Level of Results
Measures … : 42 Measures …
Evaluation Tools : 43 Evaluation Tools Daily Feedback
Session Feedback
End-of-Course Evaluation
Post-course Evaluation
Research
SIAP’s Evaluation Framework : 44 SIAP’s Evaluation Framework CoursePlan Diagnostic
Test Grading Sheet Pre-Course
Expectation After-Course
Evaluation CourseEvaluation