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Program Objectives : Program Objectives Explain the difference between a disagreement and a conflict.
Explain the six causes of conflicts.
Explain the importance of talking out conflict.
Use two-way and assertive communication skills to level with people, to accept feedback from them, and to discuss/resolve problems.
A Challenge : A Challenge Please write a One Sentence Definition of
C O N F L I C T.
Definition of Conflict (1 of 2) : Definition of Conflict (1 of 2) A situation in which someonebelieves that his or her own needs have been denied.
Definition of Conflict (2 of 2) : “The goal of organizational leadership is not to eliminate conflict, but to use it.”
“Conflict is a predictable social phenomenon and should be channeled to useful purposes.” Definition of Conflict (2 of 2)
What Do You Think? : What Do You Think? When you hear the word . . . CONFLICT What do you think and what images come to you . . .
Symptoms Of Conflict (1 of 4) : Symptoms Of Conflict (1 of 4) Tensions.
No desire to communicate.
Work not done properly.
Disastrous meetings.
Anger occurs quickly and easily.
Symptoms Of Conflict (2 of 4) : Failing productivity.
Slipping morale.
Absenteeism.
Accidents.
Escalating costs.
Slamming doors.
Shouting.
Bad times. Symptoms Of Conflict (2 of 4)
Symptoms Of Conflict (3 of 4) : The employee (or employees) involved display no desire to communicate.
Bad tempers are evident.
Productivity is falling.
Morale is slipping. Symptoms Of Conflict (3 of 4)
Symptoms Of Conflict (4 of 4) : One or more of those involved frequently calls in sick.
Accidents and errors become more frequent.
Disagreements become more pronounced (shouting, slamming doors, etc.) Symptoms Of Conflict (4 of 4)
Dealing With Resistance : Dealing With Resistance Avoidance.
Acceptance.
Adaptation.
Adamancy.
Attack (push back). The Five "A'S"
Symptoms Versus Causes : Symptoms Versus Causes Conditions brought on by other related situations; signs of a basic problem. Symptoms: Causes: The basic problems; situations that give rise to symptoms.
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