Online Teaching

Face to Face Teaching

IT Training & Development

Strang Communications, United States

Jul 2006 - Present

Word, PowerPoint, Excel, Access, Outlook, Presentation Skills, Internet Safety, Computer and Network Basics

· Revamped corporate IT training program, performing need analysis and then developing over 30 courses for Word, Excel, Access and Outlook, as well as other computer and networking topics. Coursework includes instructor-led resources, handouts and lab-based learning modules.
· Co-authored the Corporate Policies and Procedures coursework for Strang Institute, a year-round program for employee orientation.
· Developed the Corporate IT Services Manual, a comprehensive IT guidebook for coac

· Authored / presenter of technical programs improving team performance using new technologies.
· Envisioned and led successful strategic marketing initiative for the development and international launch of a church’s web-based ministry for mentoring ministers and leaders world-wide.
· Developed a highly complex and integrated campaign management system. Candidate was successfully elected to the U.S. Congress.
· Re-engineered processes and job functions for implementation of decision

· Authored / presenter of cultural and technical programs improving team performance.
· Coached, motivated, trained and proactively supported sales, support and implementation teams in performance improvement, technical skills, and customer support.
· Key player in projects throughout different phases: design, scope analysis, project strategy, system enhancement, project status, training and rollout.· Regularly devoted extended efforts to meet project deadlines. In several cases, served

· Authored / presenter of technical training programs for implementing new technologies to improve team performance and increased productivity by 35%.· Introduced automatic delivery of database feeds to disparate reporting structures.
· Led initiative to develop and implement multiple systems: automated reporting of credit risks and skip tracing, ADP payroll conversions, corporate knowledgebase and in store rental program.
· Developed and incorporated new company standards for security l

· Authored / presenter of training programs for implementing new processes and procedures, and proactively supported cross-functional team members.
· Saved the XDPE product line by effectively managing and re-engineering processes within a 6-month period, thereby preventing the product line from being terminated.
· Facilitated the development and implementation of new processes/tools for managing customer/ prospect enhancement requests, which was chosen out of Xerox’s worldwide divisions

· Developed and implemented training programs for professional development of support staff.
· Pioneered entrepreneurial techniques in developing a corporate PC and LAN support group. Delivered project 6 months ahead of schedule.
· Enhanced productivity by 40% through the design, development and implementation of HelpDesk and TIC software, network-based support applications.

· Improved training of new employees and cross training of existing employees by authoring standard operating procedures.
· Unprecedented track record in development and delivery of expert systems that increased productivity and efficiency by 600%.
· Designed & developed program modules; successfully solved major design & productivity issues.

BA

Luther Rice University, Georgia, United States

Jan 1997 - May 2003

MIS

Florida State University - College of Business, Florida, United States

Aug 1989 - May 1991

AA

Valencia Community College, Florida, United States

Aug 1984 - Jun 1988

Debate Team

SEI’s Capability Maturity Model

Florida, United States

Year Of Passing: 2000

Quality Management System

Florida, United States

Year Of Passing: 2000

Foundations of Clarion

Florida, United States

Year Of Passing: 1997

Clarion Report Writer

Florida, United States

Year Of Passing: 1997

Clarion Essentials

Florida, United States

Year Of Passing: 1997

Problem Solving Process

Florida, United States

Year Of Passing: 1995

AS/400 CL Language

Florida, United States

Year Of Passing: 1995

AS/400 System Operator

Florida, United States

Year Of Passing: 1995

Electro-Static Discharge Certification (Silver and Gold Levels)

Florida, United States

Year Of Passing: 1994

Government Property Administration

Florida, United States

Year Of Passing: 1994

Technology Transfer Control and Proprietary Data Control

Florida, United States

Year Of Passing: 1994

Project Management

Florida, United States

Year Of Passing: 1994

Total Quality Management (TQM)

Florida, United States

Year Of Passing: 1992

Eagle Scout
Order of the Arrow - Brotherhood Member