Laura Jaffrey

Business and custom-made software, Powerpoint Teacher

Instructional designer at Knowledgework
Montreal, Quebec, Canada
Online Teaching
Face to Face Teaching
Subjects
Business and custom-made software for Business Skills (Business and Management)
Topics: best practices, quality control, soft skills training, business specific and custom built software, lotus notes, ariba, ERP systems, CRM systems, Point of Sale software, call centre software
(Language of Instruction: English, French)
Powerpoint for IT & Computers (Computer: Graphics and Multimedia)
Topics: Camtasia, Captivate, Powerpoint, Word, Illustrator, Photoshop,
(Language of Instruction: English, French)
Experience
Teaching
Instructional designer at Knowledgework, Quebec, Canada (May2007 - Present)
Subjects: Lotus Sametime Connect, sales training, leadership development, , new product features, Web conferencing, Quickplace, Picasa
Mode of Teaching: Online
Designed and produced custom eLearning solutions for client to train 300+ employees on newly installed software
Content developer  at CD Pharma Medical Productions Ltd., Quebec, Canada (Oct2003 - Nov2006)
Subjects: physiology, , cardiology, , oncology, immunology,
Mode of Teaching: Online
Recruited global specialists to provide online training to medical professionals. Reviewed content, developed dynamic visuals to enhance learning, and wrote accurate and precise learning objectives.
Computer trainer at Cytek, Quebec, Canada (Jan1992 - Sep1992)
Subjects: Microsoft Office, , Harvard Graphics, Lotus
Mode of Teaching: Face to Face
Designed and taught numerous courses in classroom setting for businesses. Created course material to supplement classroom training.
Academics and Credentials
Education
Certificate in Technical Communications (Jan1998 - Dec2002)
Concordia University, Quebec, Canada
Learning theory, instructional design, interviewing subject matter experts, technical writing and editing, HTML, web page design
Bachelor of Arts (Sep1988 - Nov1991)
McMaster University, Ontario, Canada
Literature, report writing, essay writing, research skills, editing, grammar, communication
Certifications or Credentials
Technical Communications, 2002
Quebec, Canada
Memberships and Associations
Society for Technical Communication
Quebec, Canada