Teaches following Subjects/Exams
Business Management (Others)
Language of Instruction:
English
Professional Experience
Training Head
Wings Customer Care , Delhi, India
Feb 2003 - Aug 2003Training Head – Wings Customer Care, a Training and recruitment Co. for International Call Centres
Led a team of trainers,designed and developed curriculum. Rated high as a trainer
Regional Training Manager
Educomp Datamatics Ltd, Delhi, India
Jun 2000 - Jan 2003Worked on a national level training project for Intel® Asia Electronics Inc. for technology integration with education. Led a team of 50 trainers to teach technology integration to school teachers
Asst.Manager - Business Development
Kaashyap Radiant Systems Ltd., West Bengal, India
Sep 1999 - Apr 2000An e-commerce Service Provider in India - JV with Radiant Systems Inc, USA and an established name in areas of IT Consultancy, Software Project implementation and Computer education.
Involved in all business and branch relaed activities
Group Head - Customer Relations
Blue Dart Express Ltd, West Bengal, India
Mar 1998 - Aug 1999
Customer services Administrator
Gati Cargo Management Services, West Bengal, India
Jan 1995 - Mar 1998
Professional Exams & Certifications
Ph.D in management
Banasthali VidyaPith, India
Year Of Passing:
2008
Pursuing research in the area of Role Stress
Dilpoma in Training and development
ISTD,New Delhi, India
Year Of Passing:
2007
Associations & Membership
Indian Society for Training and Development
Delhi, India
Apr 2004 - Present
Publications and Research
Glass Ceiling - A case for concern
Kakoli en
Book on Emerging issues in HR
Women in entrepreneurship
Kakoli Sen & Gunjan M.Sanjeev
Casestudy on women entreprneurship in India
Job stress and Job satisfaction among managers and Teachers
Kakoli Sen
accepted for July ’08 publication in Indian Journal for Industrial Relations
Case Study in organisational communication
Kakoli Sen
Sri Ram Centre for Industrial Relations and Humans Resource Case Compettion