Computer Certification (Others)

Language of Instruction: English

IC3 (Internet and Computing Core Certification)

Information Technology Generalist

Empowersteps,LLC, Pennsylvania, United States

Nov 2005 - Present

Microsoft Office, Hardware and software maintenace

• Provide computer basics and Microsoft Office application training for students
• Record students’ attendance and course performance
• Grade assignments and tests
• Troubleshoot first level hardware, software and network problems
• Present student orientations to individuals completing Typing and Business Math & English

• Responsible for the day-to-day operation of the school’s computer systems
• Provide technical support for the administrative staff, faculty and students
• Partner with the school Administration in technology designs and implementations
• Perform hardware and software support
• Consult on continuing improvements to the computer network
• Design curriculums and facilitate tutorials and computer classes for students and staff

• Partnered with senior management in technology design and implementation
• Integrated information technology services and activities throughout the facility
• Performed maintenance, up-keep and security on the workstations and server
• Responsible for the day-to-day operation of the Computer Lab
• Presented resources to assist in the grant proposal process
• Provided direction and assistance for the administration & administrative staff
• Designed tutorials and curr

• Involved with all stages of project deployment from initial walkthrough from budgeting, to floor plans, determining of network drops, deployment of PCs, testing of system and the creation of user access to applications
• Analyzed customers' information management needs and coordinated and/or modified user system requirements
• Determined equipment and software requirements for automated systems.
• Ensured hardware/software compatibility and provide end user training
• Respo