Customer Relationship Management Teacher For Business And Management : Srishty Puri

Subjects

Customer Relationship Management for Business Skills (Business and Management)
(Language of Instruction: English, Hindi)

Soft skills for Personal Development (Others)
Topics: Importance Attitude, Team work, overcoming Fear, telephone ettiq, Communication skills-Presentation skills, listening skills, body language, Suggestive selling, Selling skills, Customer service-custom
(Language of Instruction: English)

Soft skills for Business Skills (Business and Management)
Topics: Importance Attitude, Team work, overcoming Fear, telephone ettiq, Communication skills-Presentation skills, listening skills, body language, Suggestive selling, Selling skills, Customer service-custom
(Language of Instruction: English)

Experience

Teaching

Manager HR & Training at Bonton, Delhi, India (Sep2007 - Present)

Subjects: Importance Attitude, Team work overcoming Fear, telephone ettiq, Communication skills-Presentation skills listening skills body language Suggestive selling, Selling skills Customer service-customer delight, devotion, Management training- basic skills, quick crash course, e

Mode of Teaching: Face to Face

ACCOMPLISHMENTS
ü Winner of national level certificate of merit by The Hindustan Times for excellence in writing on the topic INDIA OF MY DREAMS.
ü Second prizewinner at the Delhi University Flower Show 2005.
ü Winner at the Delhi University Flower Show 2006 i.e. 1st prize for marriage decoration & 2nd prize for any flower arrangement.
ü Have successfully edited 2 newsletters for my department in college. Also pioneered in starting with the newsletter called “WE THE PEACEBUILDERS AT LSR….”
* Conducted over 150 inhouse trainings.

Professional

Consultant- HR & Training intiatives at MEGAMIND CONSULTANTS, Delhi, India (Aug2008 - Present)

Current Job Profile
As an in-house trainer my core job involves intensive training of Tele – recruiters including induction, telephone etiquette training, screening techniques, rapport building trainings and vocal behaviour training. Also I am responsible for Interview counseling and Interview preparation for BPO aspirants. This includes content development, Instructional design materials and facilitation.

Mgr HR &Training at Bon Ton , Delhi, India (Sep2007 - Jul2008)

HR Manager handling the recruitment and training {Soft skills and job specific trainings} of 7 retail stores.

Ad words representative- internship at Google India Pvt Ltd., Haryana, India (Jun2007 - Sep2007)

Ad words representative

Summer workshop incharge at Little World Primary School, Delhi, India (May2007 - Jun2007)

Conducted an educational cum creative summer workshop for primary students.

Tele calling executive at Intercontinental Eros , Delhi, India (May2006 - Jul2006)

Worked with INTERCONTINENTAL EROS Nehru place as a Tele sales executive for the summer job.

Exam incharge at RNIS, Delhi, India (May2005 - Jul2005)

Summer job trainee.

Counter Crew at McDonalds, Delhi, India (Mar2004 - Sep2004)

Worked as counter crew

Asst arts and crafts teacher at Don Bosco school{special ANKUR initiative}, Delhi, India (May2001 - Jul2001)

Worked for Don Bosco, underprivileged children special school ‘ANKUR’ for 2months in the year 2001 as an assistant art & crafts teacher

Academics and Credentials

Education

Diploma in Training and development (May2008 - Present)

INDIAN INSTITUTE OF TRAINING AND DEVELOPMENT, India

Graduation in Conflict transformation and peacebuilding
diploma course on INDIC PSYCHOLOGY AND CONSCIENCENESS
foundation course on Gender, Human Rights and Environment (Jun2004 - May2007)

Lady Shri ram college, India

EDUCATIONAL PURSUITS
Currently enrolled in Indian Society for Training and Development's 18-month distance learning Diploma in Training & Development.
Currently Pursuing Diploma in Psychological counseling from Institute for Psychotherapy and Management Sciences through distance learning.
Graduate in BA (prog) from LADY SHRI RAM COLLEGE. Specialized in Conflict Transformation and Peace building.
Successfully completed a foundation course on Gender, Human Rights and Environment.
Successfully completed a diploma course on INDIC PSYCHOLOGY AND CONSCIENCENESS.
Successfully attended a workshop on certified recruitment professional program organized by Intellectual Resource Training Pvt. Ltd. Bhopal
Successfully completed senior secondary& higher Secondary from St. Anthony’s Sr. Sec. School.

Professional Exams

SAT, 2002

Delhi, India

Certifications or Credentials

certified recruitment professional program , 2006

Madhya Pradesh, India

Memberships and Associations

Amnesty International

Delhi, India

Volunteer

Soka Gakkai International

Delhi, India

Soka Gakkai International (SGI) is a Buddhist association with more than 12 million members in 190 countries and territories worldwide. For SGI members, Buddhism is a practical philosophy of individual empowerment and inner transformation that enables people to develop themselves and take responsibility for their lives. As lay believers and "engaged Buddhists," SGI members strive in their everyday lives to develop the ability to live with confidence, to create value in any circumstances and to contribute to the well-being of friends, family and community. The promotion of peace, culture and education is central to SGI's activities

India Quality foundation

Delhi, India

Enthusiastically coordinated the activities of India Quality Foundation at school.

Publications and Research

We the Peacebuilders at LSR by Srishty Puri . Have successfully edited 2 newsletters for my department in college. Also pioneered in starting with the newsletter called “WE THE PEACEBUILDERS AT LSR….”.

Customer Relationship Management, Soft skills, Soft skills Teacher