Face to Face Teaching

Partner

Upper Edge Consulting & Services, India

Sep 2008 - Present

Presentations, Communication, Interview Skills, Time Management, Enhancing Customer Relationships

Business Head - South India

Abacus Distributions Systems (I) Pvt ltd, India

Mar 1996 - Jun 2008

GDS training, Fares, Ticketing, Presentation Skills, Interpersonal Skills, Team Building

Handled both customer support and training for both staff and travel agents for the region.
Initiated the 'Fun & Gains' interpersonal & team building activity for the team.

Sr. Reservations & Ticketing Officer

Malaysia Airlines, India

Apr 1976 - Mar 1996

Fares, Ticketing, Telephone Techiniques, Interpersonal skills - make Difference

Responsible for all in-house training for staff and agents.
Attended the 'You Make the Difference' training conducted by the airline with the trainer being - Bob Proctor ( one of the teachers of the popular Book - The Secret)

Soft Skill Training
Event Management & Team Building Activity
Travel Trade Representation

Successfully managed Abacus South India for 12 years. Led and motivated a team of 33 staff across South India while in Abacus.

Specialties:Operations
Business Development
Training
Relationship Management
Customer Service
Team Building/Management