Customer Relationship Management (Business and Management)

Language of Instruction: English

Priority Mgmt, Time Mgmt, Building Trust, Adapting Change, Essentials Leadership, Managing Generational Mix, Communication and Listening, Making Effective Decisions, Conflict Resolution

Self Improvement (Others)

Language of Instruction: English

Priority, Time Management, Adapting Change, Leadership Essentials, Managing Generational Mix, Exeptional Customer Service, Making Effective Decisions

Corporate Performance Specialist

Administaff, Inc., Texas, United States

Jan 2005 - Present

Priority, Time Mgmt, Building Trust, Communication, Listening, Adapting Change, Leadership Essentials, Making Effective Decisions, Conflict Resolution, Getting Started New Leader, Managing Generational Mix

Employee of the Year 2007 Outstanding Achievement Award, Administaff, Inc.

Senior Training Specialist

Fed Ex Corporation, Texas, United States

Aug 1984 - Apr 2004

Management, Leadership, Communication, Seven Habits Highly Effective People, Fed Ex Internal Policiies, Procedures, Defensive Driving

Award: Outstanding Instructor of Year;
Published editorial in corporate publication distributed worldwide;
Conducted training in Spanish in Mexico City, Caracas, Santiago and San Juan;
Designed & developed simulated training program now adopted as core curriculum for corporate-wide training;
Presented keynote address at annual conference of FedEx senior management & top level executives.

Instructor

Dale Carnegie Institute, Texas, United States

Jun 1989 - Dec 1994

Public Speaking, Human Relations, Win Friends and Influence People

Awarded: Top New Instructor of Year

Staff Instructor

Life Christian Academy, Life Tabernacle, Texas, United States

Aug 1978 - Aug 1981

Junior High Core Curriculum, music

Teacher

Houston Independent School District, Texas, United States

Aug 1973 - Aug 1978

English, Journalism, Reading

Designed and wrote instructional modules for Christian schools, secondary level;
Co-wrote extensive Home Bible Study curriculum;
Co-wrote 3-year curriculum for Sunday School Educational series;
Taught Home Bible study curriculum in numerous venues of churches, prisons, family sessions

Certification of Completion for Dale Carnegie Course

Dale Carnegie Institute, Texas, United States

Jul 1988 - Dec 1988

Bachelor of Science in Education

Texas Tech University, Texas, United States

Sep 1967 - Aug 1971

Book published by Thomas Nelson/Word Publishers; 100,000 copies sold, six languages

Staff writer for Search for Truth Publications; Co-wrote a SFT Home Bible Study series; Co-wrote 3-year Curriculum for Sunday School Instruction; Co-wrote self-paced instructional series for Christian schools