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Jeremy Lunnen

Conflict Management, Sales Management, Health Law and Ethics Teacher
 Spokane - 99208, United States

Member since: Oct 06, 2008

Last active on: Feb 06, 2009 at 05:21 PM (EST)

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Teaching Preferences

Online Teaching

Teaches following Subjects/Exams
Conflict Management (Management)
Language of Instruction: English
Sales Management (Sales & Marketing)
Language of Instruction: English
Telesales, Call Center
Health Law and Ethics (Health Care)
Language of Instruction: English
Legal and Regulatory Issues
Foundations of Management (Management)
Language of Instruction: English
Corporate Strategies (Business and Management)
Language of Instruction: English
Teaching Experience

Leadership Training Manager

Center Partners, United States

Jun 2006 - Present

Leadership, Coaching, Call Center Essentials, Service Level Survival, Time Management, Conflict Management, Stress Management, Performance Management


Responsible for design and delivery of Leadership Training to managers and supervisors at call center ops outsourcer. Clients include T-Mobile, Qwest, Capital One, Tivo, Sony Playstation and Bare Escentuals.

Adjunct Instructor

Apollo College, United States

Jul 2006 - Jan 2008

Fundamentals Business, Accounting, Customer Service, Supervision, Legal and Regulatory Issues


Adjunct Business Instructor for Medical Office Management Associates Degree program.

Professional Experience
Enrollment Advisor
University of Phoenix, Washington, United States
Aug 2004 - Jan 2006

Advised students and managed enrollment process for online and Flexnet programs.

Territory Sales Representative
Software Spectrum, Washington, United States
Aug 2002 - Nov 2003

New business and existing account development for volume software license reseller. Sales certifications for Microsoft, Symantec, McAfee, Computer Associates, Citrix.

Education

Masters of Business Administration

University of Phoenix, Arizona, United States

Jan 2005 - Oct 2006

Bachelor of Arts - General Management

Eastern Washington University, Washington, United States

Sep 1995 - Mar 2001

Associate of Arts

Spokane Community College, Washington, United States

Sep 1993 - Jun 1995

Professional Exams & Certifications

Learning and Development Professional - Facilitating Adult Learning

Idaho, United States

Year Of Passing: 2006

Associations & Membership
American Society of Training and Development (ASTD)
Washington, United States
Jul 2006 - Present
Teacher Statistics
Follower: 1
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