Fix the Streaming Audio/Video Problems in the Latest Google Chrome

Google recently released version 21 of Chrome, its popular Internet browser, which is supported on both Windows and Mac operating systems. If you’re using this browser and don’t intend to update to version 21, feel free to skip rest of this post. However, if you’re planning to update, please continue reading.

In the past, Google Chrome used an NPAPI-type plugin named Shockwave Flash to play Flash files. Chrome versions 21 and later now deploy a Pepper-type plugin API (PPAPI), which offers improved data safety. Along with this positive, though, users have reported a serious decline in the quality of online audio and/or video streaming after installing this plugin.

This issue will unfortunately affect WizIQ users who access the virtual classroom through Chrome version 21 or later. Symptoms include significant delay in streaming audio and video, and quality of audio deteriorating during your stay within virtual classroom.

To assist WizIQ users on Google Chrome,  when entering the virtual classroom you will see an on-screen message listing possible resolutions or workarounds to fix this issue. One such workaround involves disabling the PPAPI plugin within the list of installed plugins in your Chrome. To do this:

  1. In the address field, type chrome://plugins/ to access the list of installed plugins
  2. Locate the plugin with the name Shockwave Flash, Type: PPAPI (out-of-process)
  3. Disable this plugin
  4. Locate the plugin with the name Shockware Flash, Type: NPAPI
  5. If that plugin is installed, enable it. If not, we strongly suggest going to the Adobe website and installing Flash.*
  6. Restart Chrome to make the changes go into effect.

View this video for step-by-step instructions

Remember that this issue is specific to Chrome version 21 or higher, and occurs even on Internet connections with sufficient bandwidth and speed. There are ongoing discussions on various forums and support sites related to this issue. Google is likely to fix the plugin for Flash in future updates. We’ll keep you informed.

* If you do not have NPAPI type of Shockwave Flash plugin, then download latest Flash Player from Abobe. On Adobe website, you may see a message: “Adobe Flash Player is built-in but has been disabled.’ Please ignore this message & uncheck the install McAfee option before downloading the Flash Player.

4 Comments

  • Reply November 19, 2012

    Helper_Dude

    Google Chrome updates take place automatically. After each Chrome update, PPAPI Flash plug-in gets enabled and is set as default. So this fix may have to be repeated.

  • Reply January 1, 2013

    Kam

    Thanks for the guidance. Exactly the problem. Are there any significant risks with disabling this?

  • Reply March 16, 2013

    bob

    Google CHrome is GARBAGE,JUNK

  • Reply April 1, 2013

    ablmf

    Thanks! It solves the problem!

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