Face to Face Teaching

Relationship Manager

ICICI Bank, India

Apr 2008 - Jun 2009

Internet Banking, SEG Business, Trade Finance, Roaming Current Account, General Banking Operations

Team Leader - Operations

E2E Serwiz Solution Ltd., India

Jan 2005 - Nov 2007

Basics BPO, Phone etiquettes, Soft Skills, New products launched Telecom

Faculty

Newtech Computer Center, India

Jan 2003 - Dec 2003

Computer Fundamentals, C, Microsoft Office

Responsible for Support & Training on WiZiQ

• Marketed the full range of corporate banking products and services in order to achieve an acceptable level of income and economic profit
• Provide personalized service to the customer & be a one-point contact for banking issues and requirements
• Training branch staff across the region on SEG products

• Managed the day to day planning, operation and problem solving of a team of agents to meet with the required service level components
• Keep track of the team performance and identify areas of improvement
• Assist team members as needed in order to meet client deadlines and quality standards
• Identifying training needs of team

Masters in Computer Application

Indira Gandhi Nation Open University, India

Jan 2005 - Dec 2007

Bachelor of Computer Science

Guru Nanak Dev University, India

Jul 1999 - Mar 2002

Certificate in Web Designing & Development

Chandigarh, India

Year Of Passing: 2005