Business Writing Memos Online Test

After thorough investigation, I feel we need to reengineer our systems by ________ almost all our processes.
Altering and Evaluating
Evaluating and altering
Alter and evaluate
Evaluating and alter
First, we have to identify our _______ competencies especially our branch’s superior location in the heart of the city as compared to our competitors.
Distinctive
Known
Prior
Superior
The next step would be to assess the important processes that add real value to our organizational activities. Our _________ processes include courteously attending to the customer’s queries and efficiently servicing their handsets.
Core
Immediate
Important
Secondary
It is recommended that the ______ in servicing the handsets should be avoided by employing the expert staff in shifts that ensures prompt service.
Attitude
Lax
Slow
Delay
Provisions should be made for keeping ______ parts especially battery cells, screen covers and keypads.
Many
Spare
Minor
Extra
I observed the routine one-week induction program ____ by the HR department for fresh trainees who joined on Jan. 15th, 2009.
Initiated
Organized
Followed
Practiced
As required, the new employees ________ the employee handbook that lists the company policies, rules and regulations, employee benefits, besides other issues.
Dwelled on
Carried on
Made way for
Went through
Then, they were introduced to their supervisors and trainers who ____ the newcomers about the job responsibilities and duties.
Briefed
Educated
Informed
Apprised
The trainers also talked about the various investment alternatives including Mutual Funds and Equities as well as the latest ________ in the market.
Fundamentals
Policies
Releases
Trends
The trainers then sat with the brokers and understood the analysis of the market ______.
Fundamentals
Policies
Releases
Trends
On the sixth day, the trainees were asked to cold call ________ customers on the phone.
Unknown
Growing
Potential
Regular
It is recommended that during the training, emphasis should also be ________ on reviewing the company’s marketing strategies for enticing clients to use our services.
Laid
Told
Met
Given
Moreover, the recruits should be provided a holistic view of the ________ operations of the organization rather than of just their respective departments.
Rest
All
Entire
Other
It is further suggested that the trainers make ________ use of techniques like Role Playing and Mock-Selling Interviews to impart behavioural training to the fresh recruits.
Captive
Punitive
Compulsive
Extensive
The Induction program should end with a feedback session wherein the supervisors and trainers _________ whether the new hires have understood everything or not.
Master
Assess
Question
Inspect
Description:

The test contains miscellaneous questions relating to framing Business Memorandums, both short and long format. Memorandums serve as record for decisions on policy matters made in an organization. Each memo has a specific objective and the text used, the Tenses, the Voice, the Speech, the Sentence Structure, Vocabulary all vary according to this objective. The test takers should observe how these sentences have been framed and then answer the questions.

Discussion

Englishteacher Namrata Arora

Everyone attempting this test is eligible for the online Test Discussion class; irrespective of your score. Book your time slot for the Test Solutions classes starting from June 21, 2010. Mail Namrata on namrataaro@gmail.com

1571 days 5 hours 2 minutes ago

Englishteacher Namrata Arora
English, Oral and Written English, CAT, GRE, IELTS, TOEFL, Management
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