An example of a formal small-group network that is best for high member satisfaction is called:
The wheel network.
The chain network.
The grapevine.
An all-channel network.
Studies of the grapevine show that:
Most managers rely on it for information about what their employees are doing.
Management can control it by identifying its linkpins and feeding them the information management wants in the grapevine.
Less than half of the information in the grapevine is accurate.
It may give managers early warnings of problems brewing.
Men and women differ in their use of communication in several ways, including:
Men use communication to connect with others and ask their opinion.
Men use language to preserve independence and maintain status.
Women use language more directly than men and generally state facts rather than opinions
Women use communication to offer solutions to problems.
What is the first step in the analytical model of decision making?
Generate alternatives.
Identify the problem.
Define objectives.
What is the last step in the analytical model of decision making?
Generate alternatives.
Make a choice.
Follow up.
Which one of the following is an example of a programmed decision?
Reorder office supplies.
A tornado moves through the area destroying one of our offices including our customer databases.
A disgruntled employee brings a gun to work and kills the company president and vice president.
Decision making that is dispersed throughout the organization is referred to as:
Top-down decision making.
Employee decision making.
Empowered decision making.
Which one of the choices below is not one of the four predominant decision styles?
In directive.
Conceptual.
Analytical.
_____ Refers to a decision making style that has as its central focus a concern for the organization.
Heuristics
Image theory
Framing
______ A tendency that has the potential of compromising the quality of decisions.
Heuristics
Image theory
Framing
Which term below does the following statement describe: “Refers to the tendency for people to change their minds quickly and to adopt the first new idea that comes along.”?
Unconflicted adherence.
Unconflicted change.
Defensive avoidance.
______ Refers to the state in which an individual frantically search for quick solutions and goes from idea from desperation that one is not working and another must be considered before time runs out.
Unconflicted adherence
Defensive avoidance
Hyper vigilance
Which term below does the following statement describe: “a technique for improving group decisions in which small groups systematically present and discuss their ideas before privately voting on their preferred solution”?
Stepladder technique.
Nominal group technique.
Delphi technique.
_____ Refers a technique for improving the quality of group decisions that minimizes the tendency for members to be unwilling to present their ideas
Stepladder technique.
Nominal group technique.
Delphi technique.
Which term below does the following statement describe: “promising some benefits in exchange for compliance with a request?”
Consultation
Exchange
Pressure
Which term below does the following statement describe: “seeking the assistance of others, or nothing the support of others?”
Consultation.
Exchange.
Coalition-building.
______ Refers to getting someone to do what you want by putting that person in a good mood or getting him or her to like you.
Inspirational appeal
Exchange
Ingratiation
_______ Refers to using logical arguments and facts to persuade another that a desired result will occur.
Inspirational appeal
Rational persuasion
Ingratiation
In reference to capturing your manager’s attention, which term below does the following statement describe: “bring other people on-board who support your idea.”
Coalition
Payoff
Visibility
_____ Is the individual power base derived from an individual’s capacity to reward other
Information power
Reward power
Coercive power