Who is your first boss ?
Your Manager
Your Father
Your Colleague
Your customer
What is the best way of "introducing" ourselves to a customer ?
Saying Hi first and asking them about their health.
Saying about the problem / impact the customer is facing
Saying when the service will be restored or any new request will be taken care
Saying Hello - Introducing yourself - Defining the impact - approx. restoral time
If the customer asks you an ETA for a critical problem - what will you say ?
We cannot give any ETA on this.
We cannot suggest any EXACT ETA on this.
We can give an ETA but that should be approximate.
We can give an ETA but that should be EXACT.
You are unable to solve a problem for the customer - What will you do ?
Inform the customer that you will resolve the issue quickly.
Inform the customer to give some more time to resolve the issue.
Inform the customer that you will hand over this to another engineer.
Say good bye and ask him to wait for another engineer
If the customer is acting too harsh - what will you do ?
Ask him to goto hell
Ask him to be patient
Ask him to escalate the issue to my boss
Ask him to be polite or the issue will not be solved.