Profile Summary
Duaa is a young & dynamic management professional with 17+ years in UAE with diversified experience in spearheading initiatives in Customer Service Management, Vertical Vocational Training, Coaching, change management, project management, business development and business optimization within the banking and real estate sectors
Duaa chalked an exponential growth curve since her early employment till date, and have been consistently promoted across different departments in most of the companies served. This coupled with scholarships in almost all aspects of service and relationship management, BPR, project turnaround, PLC management and mentoring which enabled her to establish strategic relationships to enhance profitability at all organizations she worked for during her employment career.
A pioneer former of organizations such as Tameer Holding & Investments LLC, Royal Bank of Scotland, Commercial Bank of Dubai, Citibank, Emirates Airlines, Tamweel ,Dubai Gold & Commodities Exchange & EmiratesNBD Bank.
Duaa played a key role in setting up and driving ERP and call center management systems, Islamic finance operations, real estate management and advisory, as well as conducting and facilitating training and development workshops. What deserves a special mention is her proficiency in turning operations from cost to profit center based ones across diverse market scenarios. She has the ability to translate her functional acquired experience into simplified training workshops which can accelerate beginners in any Service related industry.